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Global Social Customer Relationship Management (CRM) Software Market 2015-2019

Published By :

Technavio

Published Date : Feb 2015

Category :

CRM (Customer Relationship Management)

No. of Pages : 65 Pages

 

About Social CRM

 

Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.

 

TechNavio's analysts forecast the Global Social CRM Software market to grow at a CAGR of 38.1 percent over the period 2014-2019.

 

Covered in this Report

 

This report covers the present scenario and the growth prospects of the Global Social CRM Software market for the period 2015-2019. To calculate the market size, the report considers revenue generated from CRM software, social CRM software, solutions, tools, applications, services, support, and maintenance.

 

The report also presents the vendor landscape and a corresponding detailed analysis of the major four vendors in the market. It provides a geographical segmentation of the market for 2014 and presents the details of the major drivers, challenges, and trends in the market. It also provides segmentations based on category, applications, and end-users in the market.

 

Key Regions

 

  • Americas
  • APAC
  • EMEA

 

Key Vendors

 

  • Jive Software 
  • Lithium Technologies
  • Oracle
  • Salesforce.com 

 

Other Prominent Vendors

 

  • Artesian Solutions
  • Attensity Group
  • Bazaarvoice 
  • Demand Media
  • Kana Software
  • QuestBack
  • Visible Technologies

 

Market Driver

 

  • Increased Demand from SME Sector
  • For a full, detailed list, view our report

 

Market Challenge

 

  • Integration Issues with Other Applications
  • For a full, detailed list, view our report

 

Market Trend

 

  • Emergence of Social Network across Organizations
  • For a full, detailed list, view our report

 

Key Questions Answered in this Report

 

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

 

01. Executive Summary

 

02. List of Abbreviations

 

03. Scope of the Report

03.1 Market Overview

03.2 Product Offerings

 

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

 

05. Introduction

 

06. Market Landscape

06.1 Market Overview

06.2 Transition of CRM to Social CRM

06.3 Social CRM Classification

06.4 Market Size and Forecast

06.5 Five Forces Analysis

 

07. Market Segmentation by End-users

 

08. Geographical Segmentation

08.1 Global Social CRM Software Market Segmentation by Geography 2014-2019

 

09. Key Leading Countries

09.1 US

09.2 UK

09.3 China

 

10. Buying Criteria

 

11. Market Growth Drivers

 

12. Drivers and their Impact

 

13. Market Challenges

 

14. Impact of Drivers and Challenges

 

15. Market Trends

 

16. Trends and their Impact

 

17. Vendor Landscape

 

17.1 Competitive Scenario

17.2 Major Vendors

17.3 Other Prominent Vendors

 

18. Key Vendor Analysis

18.1 Jive Software

18.1.1 Key Facts

18.1.2 Business Overview

18.1.3 Business Segmentation by Revenue 2013

18.1.4 Business Segmentation by Revenue 2012 and 2013

18.1.5 Geographical Segmentation by Revenue 2013

18.1.6 Business Strategy

18.1.7 Recent Developments

18.1.8 SWOT Analysis

18.2 Lithium Technologies

18.2.1 Key Facts

18.2.2 Business Overview

18.2.3 Key Products and Services

18.2.4 Geographical Presence

18.2.5 Recent Developments

18.2.6 SWOT Analysis

18.3 Oracle

18.3.1 Key Facts

18.3.2 Business Overview

18.3.3 Business Segmentation by Revenue 2013

18.3.4 Business Segmentation by Revenue 2012 and 2013

18.3.5 Geographical Segmentation by Revenue 2013

18.3.6 Business Strategy

18.3.7 Recent Developments

18.3.8 SWOT Analysis

18.4 Salesforce.com

18.4.1 Key Facts

18.4.2 Business Overview

18.4.3 Business Segmentation

18.4.4 Business Segmentation by Revenue 2013 and 2014

18.4.5 Geographical Segmentation by Revenue 2014

18.4.6 Business Strategy

18.4.7 Recent Developments

18.4.8 SWOT Analysis

 

19. Other Reports in this Series

List of Table

NA

List of Chart

 

Exhibit 1: Market Research Methodology

Exhibit 2: Social CRM

Exhibit 3: Social CRM Cycle

Exhibit 4: Transition of CRM to Social CRM

Exhibit 5: Global Social CRM Software Market 2014-2019 (US$ billion)

Exhibit 6: Global Social CRM Software Market by Geographical Segmentation 2014

Exhibit 7: Global Social CRM Software Market in Three Major Geographies 2014-2019

Exhibit 8: Global Social CRM Software Market Revenue by Major Geographies 2014-2019 (US$ billion)

Exhibit 9: Jive Software: Business Segmentation by Revenue 2013

Exhibit 10: Jive Software: Business Segmentation by Revenue 2012 and 2013 (US$ million)

Exhibit 11: Jive Software: Geographical Segmentation by Revenue 2013

Exhibit 12: Lithium Technologies: Key Products and Services

Exhibit 13: Lithium Technologies: Geographical Presence

Exhibit 14: Oracle: Business Segmentation by Revenue 2013

Exhibit 15: Oracle: Business Segmentation by Revenue 2012 and 2013 (US$ billion)

Exhibit 16: Oracle: Geographical Segmentation by Revenue 2013

Exhibit 17: Salesforce.com: Business Segmentation 2014

Exhibit 18: Salesforce.com: Business Segmentation by Revenue 2013 and 2014 (US$ million)

Exhibit 19: Salesforce.com: Geographical Segmentation by Revenue 2014

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