Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2018-2025

Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2018-2025

  • QYResearch
  • November 2018
  • Software
  • 93 pages

Report Description

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In todays business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
In 2017, the global Outsourced Call Centers (Outsourced Contact Centers) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Outsourced Call Centers (Outsourced Contact Centers) development in United States, Europe and China.

The key players covered in this study
Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech Holdings
Transcom
Serco
HKT Teleservices
Comdata

Market segment by Type, the product can be split into
On-Premise CCO
Cloud-based CCO

Market segment by Application, split into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Outsourced Call Centers (Outsourced Contact Centers) status, future forecast, growth opportunity, key market and key players.
To present the Outsourced Call Centers (Outsourced Contact Centers) development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Outsourced Call Centers (Outsourced Contact Centers) are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
List of Tables and Figures
Table Outsourced Call Centers (Outsourced Contact Centers) Key Market Segments
Table Key Players Outsourced Call Centers (Outsourced Contact Centers) Covered
Table Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Type 2013-2025
Figure On-Premise CCO Figures

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