866-997-4948(US-Canada Toll Free)

Global Mobile Customer Relationship Management Market Size, Status and Forecast 2018-2025

Published By :

QYResearch

Published Date : Sep 2018

Category :

Software

No. of Pages : 93 Pages

This report focuses on the global Mobile Customer Relationship Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Mobile Customer Relationship Management development in United States, Europe and China.

A mobile customer relationship management is an application that enables to keep track of customer relationship management activities via mobile devices such as smartphones and tablets. The idea behind mobile CRM is to gather all data regarding clients on mobile using CRM apps within the organization to give an integrated and complete view of each customer. It offers better customer service as it satisfies and anticipates customer due to complete and up-to-date customer database on mobile. The benefit of mobile CRM is it helps in increasing work capacity as its strategy optimizes all the process related to customer relationship management. Mobile CRM aids in improving overall sales performance and growth in productivity due to social and mobile enabled CRM.
North America and Europe are expected to dominate the mobile CRM market in the forecast period due to increase in usage of mobile services or platform for employees and clients in business. Asia-Pacific and Middle East & Africa are expected to be the emerging regions to contribute for maximum growth during the forecast period.
In 2017, the global Mobile Customer Relationship Management market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

The key players covered in this study
Salesforce.com
Zoho
IBM
Microsoft
Oracle
SAP SE
Sybase
Kony Solutions
Resco.net
Software AG
Repsly, Inc

Market segment by Type, the product can be split into
On-premise
Cloud

Market segment by Application, split into
BFSI
Government
Retail
Healthcare
Manufacturing
Other

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Mobile Customer Relationship Management status, future forecast, growth opportunity, key market and key players.
To present the Mobile Customer Relationship Management development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Mobile Customer Relationship Management are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Mobile Customer Relationship Management Market Size Growth Rate by Type (2013-2025)
1.4.2 On-premise
1.4.3 Cloud
1.5 Market by Application
1.5.1 Global Mobile Customer Relationship Management Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Government
1.5.4 Retail
1.5.5 Healthcare
1.5.6 Manufacturing
1.5.7 Other
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Mobile Customer Relationship Management Market Size
2.2 Mobile Customer Relationship Management Growth Trends by Regions
2.2.1 Mobile Customer Relationship Management Market Size by Regions (2013-2025)
2.2.2 Mobile Customer Relationship Management Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Mobile Customer Relationship Management Market Size by Manufacturers
3.1.1 Global Mobile Customer Relationship Management Revenue by Manufacturers (2013-2018)
3.1.2 Global Mobile Customer Relationship Management Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Mobile Customer Relationship Management Market Concentration Ratio (CR5 and HHI)
3.2 Mobile Customer Relationship Management Key Players Head office and Area Served
3.3 Key Players Mobile Customer Relationship Management Product/Solution/Service
3.4 Date of Enter into Mobile Customer Relationship Management Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Mobile Customer Relationship Management Market Size by Type (2013-2018)
4.2 Global Mobile Customer Relationship Management Market Size by Application (2013-2018)

5 United States
5.1 United States Mobile Customer Relationship Management Market Size (2013-2018)
5.2 Mobile Customer Relationship Management Key Players in United States
5.3 United States Mobile Customer Relationship Management Market Size by Type
5.4 United States Mobile Customer Relationship Management Market Size by Application

6 Europe
6.1 Europe Mobile Customer Relationship Management Market Size (2013-2018)
6.2 Mobile Customer Relationship Management Key Players in Europe
6.3 Europe Mobile Customer Relationship Management Market Size by Type
6.4 Europe Mobile Customer Relationship Management Market Size by Application

7 China
7.1 China Mobile Customer Relationship Management Market Size (2013-2018)
7.2 Mobile Customer Relationship Management Key Players in China
7.3 China Mobile Customer Relationship Management Market Size by Type
7.4 China Mobile Customer Relationship Management Market Size by Application

8 Japan
8.1 Japan Mobile Customer Relationship Management Market Size (2013-2018)
8.2 Mobile Customer Relationship Management Key Players in Japan
8.3 Japan Mobile Customer Relationship Management Market Size by Type
8.4 Japan Mobile Customer Relationship Management Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Mobile Customer Relationship Management Market Size (2013-2018)
9.2 Mobile Customer Relationship Management Key Players in Southeast Asia
9.3 Southeast Asia Mobile Customer Relationship Management Market Size by Type
9.4 Southeast Asia Mobile Customer Relationship Management Market Size by Application

10 India
10.1 India Mobile Customer Relationship Management Market Size (2013-2018)
10.2 Mobile Customer Relationship Management Key Players in India
10.3 India Mobile Customer Relationship Management Market Size by Type
10.4 India Mobile Customer Relationship Management Market Size by Application

11 Central & South America
11.1 Central & South America Mobile Customer Relationship Management Market Size (2013-2018)
11.2 Mobile Customer Relationship Management Key Players in Central & South America
11.3 Central & South America Mobile Customer Relationship Management Market Size by Type
11.4 Central & South America Mobile Customer Relationship Management Market Size by Application

12 International Players Profiles
12.1 Salesforce.com
12.1.1 Salesforce.com Company Details
12.1.2 Company Description and Business Overview
12.1.3 Mobile Customer Relationship Management Introduction
12.1.4 Salesforce.com Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.1.5 Salesforce.com Recent Development
12.2 Zoho
12.2.1 Zoho Company Details
12.2.2 Company Description and Business Overview
12.2.3 Mobile Customer Relationship Management Introduction
12.2.4 Zoho Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.2.5 Zoho Recent Development
12.3 IBM
12.3.1 IBM Company Details
12.3.2 Company Description and Business Overview
12.3.3 Mobile Customer Relationship Management Introduction
12.3.4 IBM Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.3.5 IBM Recent Development
12.4 Microsoft
12.4.1 Microsoft Company Details
12.4.2 Company Description and Business Overview
12.4.3 Mobile Customer Relationship Management Introduction
12.4.4 Microsoft Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.4.5 Microsoft Recent Development
12.5 Oracle
12.5.1 Oracle Company Details
12.5.2 Company Description and Business Overview
12.5.3 Mobile Customer Relationship Management Introduction
12.5.4 Oracle Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.5.5 Oracle Recent Development
12.6 SAP SE
12.6.1 SAP SE Company Details
12.6.2 Company Description and Business Overview
12.6.3 Mobile Customer Relationship Management Introduction
12.6.4 SAP SE Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.6.5 SAP SE Recent Development
12.7 Sybase
12.7.1 Sybase Company Details
12.7.2 Company Description and Business Overview
12.7.3 Mobile Customer Relationship Management Introduction
12.7.4 Sybase Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.7.5 Sybase Recent Development
12.8 Kony Solutions
12.8.1 Kony Solutions Company Details
12.8.2 Company Description and Business Overview
12.8.3 Mobile Customer Relationship Management Introduction
12.8.4 Kony Solutions Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.8.5 Kony Solutions Recent Development
12.9 Resco.net
12.9.1 Resco.net Company Details
12.9.2 Company Description and Business Overview
12.9.3 Mobile Customer Relationship Management Introduction
12.9.4 Resco.net Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.9.5 Resco.net Recent Development
12.10 Software AG
12.10.1 Software AG Company Details
12.10.2 Company Description and Business Overview
12.10.3 Mobile Customer Relationship Management Introduction
12.10.4 Software AG Revenue in Mobile Customer Relationship Management Business (2013-2018)
12.10.5 Software AG Recent Development
12.11 Repsly, Inc

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table

List of Tables and Figures

Table Mobile Customer Relationship Management Key Market Segments
Table Key Players Mobile Customer Relationship Management Covered
Table Global Mobile Customer Relationship Management Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Mobile Customer Relationship Management Market Size Market Share by Type 2013-2025
Figure On-premise Figures
Table Key Players of On-premise
Figure Cloud Figures
Table Key Players of Cloud
Table Global Mobile Customer Relationship Management Market Size Growth by Application 2013-2025 (Million US$)
Figure BFSI Case Studies
Figure Government Case Studies
Figure Retail Case Studies
Figure Healthcare Case Studies
Figure Manufacturing Case Studies
Figure Other Case Studies
Figure Mobile Customer Relationship Management Report Years Considered
Table Global Mobile Customer Relationship Management Market Size 2013-2025 (Million US$)
Figure Global Mobile Customer Relationship Management Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Mobile Customer Relationship Management Market Size by Regions 2013-2025 (Million US$)
Table Global Mobile Customer Relationship Management Market Size by Regions 2013-2018 (Million US$)
Table Global Mobile Customer Relationship Management Market Share by Regions 2013-2018
Figure Global Mobile Customer Relationship Management Market Share by Regions 2013-2018
Figure Global Mobile Customer Relationship Management Market Share by Regions 2018
Table Market Top Trends
Table Global Mobile Customer Relationship Management Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Mobile Customer Relationship Management Market Share by Manufacturers (2013-2018)
Figure Global Mobile Customer Relationship Management Market Share by Manufacturers in 2018
Table Global Mobile Customer Relationship Management Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Mobile Customer Relationship Management Product/Solution/Service
Table Date of Enter into Mobile Customer Relationship Management Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Mobile Customer Relationship Management Market Size by Type (2013-2018) (Million US$)
Table Global Mobile Customer Relationship Management Market Size Share by Type (2013-2018)
Figure Global Mobile Customer Relationship Management Market Size Market Share by Type (2013-2018)
Table Global Mobile Customer Relationship Management Market Size by Application (2013-2018) (Million US$)
Table Global Mobile Customer Relationship Management Market Size Share by Application (2013-2018)
Figure Global Mobile Customer Relationship Management Market Size Market Share by Application (2013-2018)
Figure Global Mobile Customer Relationship Management Revenue Market Share by Application in 2017
Figure United States Mobile Customer Relationship Management Market Size 2013-2018 (Million US$)
Table United States Key Players Mobile Customer Relationship Management Revenue (2017-2018) (Million US$)
Table United States Key Players Mobile Customer Relationship Management Market Share (2017-2018)
Table United States Mobile Customer Relationship Management Market Size by Type (2013-2018) (Million US$)
Table United States Mobile Customer Relationship Management Market Share by Type (2013-2018)
Table United States Mobile Customer Relationship Management Market Size by Application (2013-2018) (Million US$)
Table United States Mobile Customer Relationship Management Market Share by Application (2013-2018)
Figure Europe Mobile Customer Relationship Management Market Size 2013-2018 (Million US$)
Table Europe Key Players Mobile Customer Relationship Management Revenue (2017-2018) (Million US$)
Table Europe Key Players Mobile Customer Relationship Management Market Share (2017-2018)
Table Europe Mobile Customer Relationship Management Market Size by Type (2013-2018) (Million US$)
Table Europe Mobile Customer Relationship Management Market Share by Type (2013-2018)
Table Europe Mobile Customer Relationship Management Market Size by Application (2013-2018) (Million US$)
Table Europe Mobile Customer Relationship Management Market Share by Application (2013-2018)
Figure China Mobile Customer Relationship Management Market Size 2013-2018 (Million US$)
Table China Key Players Mobile Customer Relationship Management Revenue (2017-2018) (Million US$)
Table China Key Players Mobile Customer Relationship Management Market Share (2017-2018)
Table China Mobile Customer Relationship Management Market Size by Type (2013-2018) (Million US$)
Table China Mobile Customer Relationship Management Market Share by Type (2013-2018)
Table China Mobile Customer Relationship Management Market Size by Application (2013-2018) (Million US$)
Table China Mobile Customer Relationship Management Market Share by Application (2013-2018)
Figure Japan Mobile Customer Relationship Management Market Size 2013-2018 (Million US$)
Table Japan Key Players Mobile Customer Relationship Management Revenue (2017-2018) (Million US$)
Table Japan Key Players Mobile Customer Relationship Management Market Share (2017-2018)
Table Japan Mobile Customer Relationship Management Market Size by Type (2013-2018) (Million US$)
Table Japan Mobile Customer Relationship Management Market Share by Type (2013-2018)
Table Japan Mobile Customer Relationship Management Market Size by Application (2013-2018) (Million US$)
Table Japan Mobile Customer Relationship Management Market Share by Application (2013-2018)
Figure Southeast Asia Mobile Customer Relationship Management Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Mobile Customer Relationship Management Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Mobile Customer Relationship Management Market Share (2017-2018)
Table Southeast Asia Mobile Customer Relationship Management Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Mobile Customer Relationship Management Market Share by Type (2013-2018)
Table Southeast Asia Mobile Customer Relationship Management Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Mobile Customer Relationship Management Market Share by Application (2013-2018)
Figure India Mobile Customer Relationship Management Market Size 2013-2018 (Million US$)
Table India Key Players Mobile Customer Relationship Management Revenue (2017-2018) (Million US$)
Table India Key Players Mobile Customer Relationship Management Market Share (2017-2018)
Table India Mobile Customer Relationship Management Market Size by Type (2013-2018) (Million US$)
Table India Mobile Customer Relationship Management Market Share by Type (2013-2018)
Table India Mobile Customer Relationship Management Market Size by Application (2013-2018) (Million US$)
Table India Mobile Customer Relationship Management Market Share by Application (2013-2018)
Figure Central & South America Mobile Customer Relationship Management Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Mobile Customer Relationship Management Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Mobile Customer Relationship Management Market Share (2017-2018)
Table Central & South America Mobile Customer Relationship Management Market Size by Type (2013-2018) (Million US$)
Table Central & South America Mobile Customer Relationship Management Market Share by Type (2013-2018)
Table Central & South America Mobile Customer Relationship Management Market Size by Application (2013-2018) (Million US$)
Table Central & South America Mobile Customer Relationship Management Market Share by Application (2013-2018)
Table Salesforce.com Company Details
Table Salesforce.com Revenue in Mobile Customer Relationship Management Business (2013-2018) (Million US$)
Figure Salesforce.com Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table Salesforce.com Recent Development
Table Zoho Company Details
Table Zoho Revenue in Mobile Customer Relationship Management Business (2013-2018)(Million US$)
Figure Zoho Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table Zoho Recent Development
Table IBM Company Details
Table IBM Revenue in Mobile Customer Relationship Management Business (2013-2018)(Million US$)
Figure IBM Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table IBM Recent Development
Table Microsoft Company Details
Table Microsoft Revenue in Mobile Customer Relationship Management Business (2013-2018)(Million US$)
Figure Microsoft Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table Microsoft Recent Development
Table Oracle Company Details
Table Oracle Revenue in Mobile Customer Relationship Management Business (2013-2018)(Million US$)
Figure Oracle Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table Oracle Recent Development
Table SAP SE Company Details
Table SAP SE Revenue in Mobile Customer Relationship Management Business (2013-2018)(Million US$)
Figure SAP SE Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table SAP SE Recent Development
Table Sybase Company Details
Table Sybase Revenue in Mobile Customer Relationship Management Business (2013-2018)(Million US$)
Figure Sybase Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table Sybase Recent Development
Table Kony Solutions Company Details
Table Kony Solutions Revenue in Mobile Customer Relationship Management Business (2013-2018)(Million US$)
Figure Kony Solutions Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table Kony Solutions Recent Development
Table Resco.net Company Details
Table Resco.net Revenue in Mobile Customer Relationship Management Business (2013-2018)(Million US$)
Figure Resco.net Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table Resco.net Recent Development
Table Software AG Company Details
Table Software AG Revenue in Mobile Customer Relationship Management Business (2013-2018)(Million US$)
Figure Software AG Revenue Growth Rate in Mobile Customer Relationship Management Business (2013-2018)
Table Software AG Recent Development
Table Repsly, Inc Company Details
Table Global Mobile Customer Relationship Management Market Size by Regions (Million US$) 2018-2025
Figure Global Mobile Customer Relationship Management Market Size Share by Regions (2018-2025)
Figure Global Mobile Customer Relationship Management Market Size Share by Regions in 2025
Figure United States Mobile Customer Relationship Management Market Size Forecast (2018-2025)(Million USD)
Figure Europe Mobile Customer Relationship Management Market Size Forecast (2018-2025)(Million USD)
Figure China Mobile Customer Relationship Management Market Size Forecast (2018-2025)(Million USD)
Figure Japan Mobile Customer Relationship Management Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Mobile Customer Relationship Management Market Size Forecast (2018-2025)(Million USD)
Figure India Mobile Customer Relationship Management Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Mobile Customer Relationship Management Market Size Forecast (2018-2025)(Million USD)
Table Global Mobile Customer Relationship Management Market Size by Product (2018-2025) (Million US$)
Figure Global Mobile Customer Relationship Management Market Size by Product (2018-2025)
Figure Global Mobile Customer Relationship Management Market Size by Product in 2025
Table Global Mobile Customer Relationship Management Market Size by Application (2018-2025) (Million US$)
Figure Global Mobile Customer Relationship Management Market Size by Application (2018-2025)
Figure Global Mobile Customer Relationship Management Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

Make an enquiry before buying this Report

Please fill the enquiry form below.

  • Full Name *
  • Your Email *
  • Job Title
  • Company
  • Phone No. * (Pls. Affix Country Code)
  • Message
  • Security Code *