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Global Customer Relationship Management (CRM) Outsourcing Market Size, Status and Forecast 2019-2025

Published By :

QYResearch

Published Date : Jan 2019

Category :

Software

No. of Pages : 94 Pages

Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.
The retail segment accounted for the majority of shares toward the CRM outsourcing market during 2017. The segment is expected to lead the customer relationship management (CRM) outsourcing market in the forthcoming years.
In terms of geography, during 2017, the Americas contributed the majority of shares toward the CRM outsourcing market. It has been estimated that the customer relationship management (CRM) outsourcing market will witness growth in this region during the projected period.
In 2018, the global Customer Relationship Management (CRM) Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Customer Relationship Management (CRM) Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management (CRM) Outsourcing development in United States, Europe and China.

The key players covered in this study
IBM
Accenture
Cognizant
Infosys
HCL Technologies
...

Market segment by Type, the product can be split into
Communications Management
Multi-Channel Customer Engagement
Analytic Solutions
Others

Market segment by Application, split into
Retail
BFSI
Telecom & IT
Healthcare
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Customer Relationship Management (CRM) Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Customer Relationship Management (CRM) Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Relationship Management (CRM) Outsourcing are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type (2014-2025)
1.4.2 Communications Management
1.4.3 Multi-Channel Customer Engagement
1.4.4 Analytic Solutions
1.4.5 Others
1.5 Market by Application
1.5.1 Global Customer Relationship Management (CRM) Outsourcing Market Share by Application (2014-2025)
1.5.2 Retail
1.5.3 BFSI
1.5.4 Telecom & IT
1.5.5 Healthcare
1.5.6 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Relationship Management (CRM) Outsourcing Market Size
2.2 Customer Relationship Management (CRM) Outsourcing Growth Trends by Regions
2.2.1 Customer Relationship Management (CRM) Outsourcing Market Size by Regions (2014-2025)
2.2.2 Customer Relationship Management (CRM) Outsourcing Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Customer Relationship Management (CRM) Outsourcing Market Size by Manufacturers
3.1.1 Global Customer Relationship Management (CRM) Outsourcing Revenue by Manufacturers (2014-2018)
3.1.2 Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Manufacturers (2014-2018)
3.1.3 Global Customer Relationship Management (CRM) Outsourcing Market Concentration Ratio (CR5 and HHI)
3.2 Customer Relationship Management (CRM) Outsourcing Key Players Head office and Area Served
3.3 Key Players Customer Relationship Management (CRM) Outsourcing Product/Solution/Service
3.4 Date of Enter into Customer Relationship Management (CRM) Outsourcing Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019)
4.2 Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019)

5 United States
5.1 United States Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019)
5.2 Customer Relationship Management (CRM) Outsourcing Key Players in United States
5.3 United States Customer Relationship Management (CRM) Outsourcing Market Size by Type
5.4 United States Customer Relationship Management (CRM) Outsourcing Market Size by Application

6 Europe
6.1 Europe Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019)
6.2 Customer Relationship Management (CRM) Outsourcing Key Players in Europe
6.3 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type
6.4 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application

7 China
7.1 China Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019)
7.2 Customer Relationship Management (CRM) Outsourcing Key Players in China
7.3 China Customer Relationship Management (CRM) Outsourcing Market Size by Type
7.4 China Customer Relationship Management (CRM) Outsourcing Market Size by Application

8 Japan
8.1 Japan Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019)
8.2 Customer Relationship Management (CRM) Outsourcing Key Players in Japan
8.3 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Type
8.4 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019)
9.2 Customer Relationship Management (CRM) Outsourcing Key Players in Southeast Asia
9.3 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type
9.4 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application

10 India
10.1 India Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019)
10.2 Customer Relationship Management (CRM) Outsourcing Key Players in India
10.3 India Customer Relationship Management (CRM) Outsourcing Market Size by Type
10.4 India Customer Relationship Management (CRM) Outsourcing Market Size by Application

11 Central & South America
11.1 Central & South America Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019)
11.2 Customer Relationship Management (CRM) Outsourcing Key Players in Central & South America
11.3 Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Type
11.4 Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Application

12 International Players Profiles
12.1 IBM
12.1.1 IBM Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Relationship Management (CRM) Outsourcing Introduction
12.1.4 IBM Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
12.1.5 IBM Recent Development
12.2 Accenture
12.2.1 Accenture Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Relationship Management (CRM) Outsourcing Introduction
12.2.4 Accenture Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
12.2.5 Accenture Recent Development
12.3 Cognizant
12.3.1 Cognizant Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Relationship Management (CRM) Outsourcing Introduction
12.3.4 Cognizant Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
12.3.5 Cognizant Recent Development
12.4 Infosys
12.4.1 Infosys Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Relationship Management (CRM) Outsourcing Introduction
12.4.4 Infosys Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
12.4.5 Infosys Recent Development
12.5 HCL Technologies
12.5.1 HCL Technologies Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Relationship Management (CRM) Outsourcing Introduction
12.5.4 HCL Technologies Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
12.5.5 HCL Technologies Recent Development

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table

List of Tables and Figures

Table Customer Relationship Management (CRM) Outsourcing Key Market Segments
Table Key Players Customer Relationship Management (CRM) Outsourcing Covered
Table Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Market Share by Type 2014-2025
Figure Communications Management Figures
Table Key Players of Communications Management
Figure Multi-Channel Customer Engagement Figures
Table Key Players of Multi-Channel Customer Engagement
Figure Analytic Solutions Figures
Table Key Players of Analytic Solutions
Figure Others Figures
Table Key Players of Others
Table Global Customer Relationship Management (CRM) Outsourcing Market Size Growth by Application 2014-2025 (Million US$)
Figure Retail Case Studies
Figure BFSI Case Studies
Figure Telecom & IT Case Studies
Figure Healthcare Case Studies
Figure Others Case Studies
Figure Customer Relationship Management (CRM) Outsourcing Report Years Considered
Table Global Customer Relationship Management (CRM) Outsourcing Market Size 2014-2025 (Million US$)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions 2014-2025 (Million US$)
Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions 2014-2019 (Million US$)
Table Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions 2014-2019
Figure Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions 2014-2019
Figure Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions 2019
Table Market Top Trends
Table Global Customer Relationship Management (CRM) Outsourcing Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Customer Relationship Management (CRM) Outsourcing Market Share by Manufacturers (2014-2019)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Share by Manufacturers in 2018
Table Global Customer Relationship Management (CRM) Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Customer Relationship Management (CRM) Outsourcing Product/Solution/Service
Table Date of Enter into Customer Relationship Management (CRM) Outsourcing Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Type (2014-2019)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Market Share by Type (2014-2019)
Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Application (2014-2019)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Market Share by Application (2014-2019)
Figure Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Application in 2018
Figure United States Customer Relationship Management (CRM) Outsourcing Market Size 2014-2019 (Million US$)
Table United States Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2018-2019) (Million US$)
Table United States Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2018-2019)
Table United States Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019) (Million US$)
Table United States Customer Relationship Management (CRM) Outsourcing Market Share by Type (2014-2019)
Table United States Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$)
Table United States Customer Relationship Management (CRM) Outsourcing Market Share by Application (2014-2019)
Figure Europe Customer Relationship Management (CRM) Outsourcing Market Size 2014-2019 (Million US$)
Table Europe Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2018-2019) (Million US$)
Table Europe Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2018-2019)
Table Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Europe Customer Relationship Management (CRM) Outsourcing Market Share by Type (2014-2019)
Table Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Europe Customer Relationship Management (CRM) Outsourcing Market Share by Application (2014-2019)
Figure China Customer Relationship Management (CRM) Outsourcing Market Size 2014-2019 (Million US$)
Table China Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2018-2019) (Million US$)
Table China Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2018-2019)
Table China Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-20189) (Million US$)
Table China Customer Relationship Management (CRM) Outsourcing Market Share by Type (2014-2019)
Table China Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$)
Table China Customer Relationship Management (CRM) Outsourcing Market Share by Application (2014-2019)
Figure Japan Customer Relationship Management (CRM) Outsourcing Market Size 2014-2019 (Million US$)
Table Japan Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2018-2019) (Million US$)
Table Japan Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2018-2019)
Table Japan Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Japan Customer Relationship Management (CRM) Outsourcing Market Share by Type (2014-2019)
Table Japan Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Japan Customer Relationship Management (CRM) Outsourcing Market Share by Application (2014-2019)
Figure Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2018-2019)
Table Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Share by Type (2014-2019)
Table Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Share by Application (2014-2019)
Figure India Customer Relationship Management (CRM) Outsourcing Market Size 2014-2019 (Million US$)
Table India Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2018-2019) (Million US$)
Table India Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2018-2019)
Table India Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019) (Million US$)
Table India Customer Relationship Management (CRM) Outsourcing Market Share by Type (2014-2019)
Table India Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$)
Table India Customer Relationship Management (CRM) Outsourcing Market Share by Application (2014-2019)
Figure Central & South America Customer Relationship Management (CRM) Outsourcing Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2018-2019)
Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Share by Type (2014-2019)
Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Share by Application (2014-2019)
Table IBM Company Details
Table IBM Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019) (Million US$)
Figure IBM Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
Table IBM Recent Development
Table Accenture Company Details
Table Accenture Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)(Million US$)
Figure Accenture Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
Table Accenture Recent Development
Table Cognizant Company Details
Table Cognizant Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)(Million US$)
Figure Cognizant Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
Table Cognizant Recent Development
Table Infosys Company Details
Table Infosys Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)(Million US$)
Figure Infosys Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
Table Infosys Recent Development
Table HCL Technologies Company Details
Table HCL Technologies Revenue in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)(Million US$)
Figure HCL Technologies Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2014-2019)
Table HCL Technologies Recent Development
Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions (Million US$) 2019-2025
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Regions (2019-2025)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Regions in 2025
Figure United States Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Europe Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure China Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Japan Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure India Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2019-2025)(Million USD)
Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Product (2019-2025) (Million US$)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Product (2019-2025)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Product in 2025
Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2019-2025) (Million US$)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2019-2025)
Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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