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Global Customer Experience Monitoring Market Size, Status and Forecast 2018-2025

Published By :

QYResearch

Published Date : Aug 2018

Category :

Software

No. of Pages : 107 Pages

This report focuses on the global Customer Experience Monitoring status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Experience Monitoring development in United States, Europe and China.

Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.
The usage of mobile and social media touch points is increasing rapidly for sharing views and ideas. In order to get globally connected, companies must frequently monitor these touch points and follow up with their customers by understanding their needs and wants for improving customer loyalty and experience. In the competitive world, leading companies will be focusing on customer-centric approach rather than company-centric approach. Toward this, enterprises will be adapting newer ways to connect customers with organizations for regular feedback.
In 2017, the global Customer Experience Monitoring market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

The key players covered in this study
RADCOM Ltd. (Israel)
Aternity, Inc. (US)
Oracle Corporation (US)
RadioOpt GmbH (Germany)
BMC Software, Inc. (US)
CA Technologies, Inc. (US)
Comarch SA (Poland)
Riverbed Technology, Inc. (US)
Compuware Corporation (US)
CorrelSense, Inc. (US)
Nokia Siemens Networks Oy (Finland)
Dominion Digital, Inc. (US)
Huawei Technologies Co., Ltd. (China)
IBM (US)
Inforonics Global Services, LLC (US)
Knoa Software, Inc. (US)
KoHorts IT Services, LLC (US)

Market segment by Type, the product can be split into
PC Terminal
Mobile Terminal

Market segment by Application, split into
Retail
Bank & Finance Institution
Hospital
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Customer Experience Monitoring status, future forecast, growth opportunity, key market and key players.
To present the Customer Experience Monitoring development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Experience Monitoring are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Experience Monitoring Market Size Growth Rate by Type (2013-2025)
1.4.2 PC Terminal
1.4.3 Mobile Terminal
1.5 Market by Application
1.5.1 Global Customer Experience Monitoring Market Share by Application (2013-2025)
1.5.2 Retail
1.5.3 Bank & Finance Institution
1.5.4 Hospital
1.5.5 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Experience Monitoring Market Size
2.2 Customer Experience Monitoring Growth Trends by Regions
2.2.1 Customer Experience Monitoring Market Size by Regions (2013-2025)
2.2.2 Customer Experience Monitoring Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Customer Experience Monitoring Market Size by Manufacturers
3.1.1 Global Customer Experience Monitoring Revenue by Manufacturers (2013-2018)
3.1.2 Global Customer Experience Monitoring Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Customer Experience Monitoring Market Concentration Ratio (CR5 and HHI)
3.2 Customer Experience Monitoring Key Players Head office and Area Served
3.3 Key Players Customer Experience Monitoring Product/Solution/Service
3.4 Date of Enter into Customer Experience Monitoring Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Experience Monitoring Market Size by Type (2013-2018)
4.2 Global Customer Experience Monitoring Market Size by Application (2013-2018)

5 United States
5.1 United States Customer Experience Monitoring Market Size (2013-2018)
5.2 Customer Experience Monitoring Key Players in United States
5.3 United States Customer Experience Monitoring Market Size by Type
5.4 United States Customer Experience Monitoring Market Size by Application

6 Europe
6.1 Europe Customer Experience Monitoring Market Size (2013-2018)
6.2 Customer Experience Monitoring Key Players in Europe
6.3 Europe Customer Experience Monitoring Market Size by Type
6.4 Europe Customer Experience Monitoring Market Size by Application

7 China
7.1 China Customer Experience Monitoring Market Size (2013-2018)
7.2 Customer Experience Monitoring Key Players in China
7.3 China Customer Experience Monitoring Market Size by Type
7.4 China Customer Experience Monitoring Market Size by Application

8 Japan
8.1 Japan Customer Experience Monitoring Market Size (2013-2018)
8.2 Customer Experience Monitoring Key Players in Japan
8.3 Japan Customer Experience Monitoring Market Size by Type
8.4 Japan Customer Experience Monitoring Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Experience Monitoring Market Size (2013-2018)
9.2 Customer Experience Monitoring Key Players in Southeast Asia
9.3 Southeast Asia Customer Experience Monitoring Market Size by Type
9.4 Southeast Asia Customer Experience Monitoring Market Size by Application

10 India
10.1 India Customer Experience Monitoring Market Size (2013-2018)
10.2 Customer Experience Monitoring Key Players in India
10.3 India Customer Experience Monitoring Market Size by Type
10.4 India Customer Experience Monitoring Market Size by Application

11 Central & South America
11.1 Central & South America Customer Experience Monitoring Market Size (2013-2018)
11.2 Customer Experience Monitoring Key Players in Central & South America
11.3 Central & South America Customer Experience Monitoring Market Size by Type
11.4 Central & South America Customer Experience Monitoring Market Size by Application

12 International Players Profiles
12.1 RADCOM Ltd. (Israel)
12.1.1 RADCOM Ltd. (Israel) Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Experience Monitoring Introduction
12.1.4 RADCOM Ltd. (Israel) Revenue in Customer Experience Monitoring Business (2013-2018)
12.1.5 RADCOM Ltd. (Israel) Recent Development
12.2 Aternity, Inc. (US)
12.2.1 Aternity, Inc. (US) Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Experience Monitoring Introduction
12.2.4 Aternity, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)
12.2.5 Aternity, Inc. (US) Recent Development
12.3 Oracle Corporation (US)
12.3.1 Oracle Corporation (US) Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Experience Monitoring Introduction
12.3.4 Oracle Corporation (US) Revenue in Customer Experience Monitoring Business (2013-2018)
12.3.5 Oracle Corporation (US) Recent Development
12.4 RadioOpt GmbH (Germany)
12.4.1 RadioOpt GmbH (Germany) Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Experience Monitoring Introduction
12.4.4 RadioOpt GmbH (Germany) Revenue in Customer Experience Monitoring Business (2013-2018)
12.4.5 RadioOpt GmbH (Germany) Recent Development
12.5 BMC Software, Inc. (US)
12.5.1 BMC Software, Inc. (US) Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Experience Monitoring Introduction
12.5.4 BMC Software, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)
12.5.5 BMC Software, Inc. (US) Recent Development
12.6 CA Technologies, Inc. (US)
12.6.1 CA Technologies, Inc. (US) Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Experience Monitoring Introduction
12.6.4 CA Technologies, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)
12.6.5 CA Technologies, Inc. (US) Recent Development
12.7 Comarch SA (Poland)
12.7.1 Comarch SA (Poland) Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Experience Monitoring Introduction
12.7.4 Comarch SA (Poland) Revenue in Customer Experience Monitoring Business (2013-2018)
12.7.5 Comarch SA (Poland) Recent Development
12.8 Riverbed Technology, Inc. (US)
12.8.1 Riverbed Technology, Inc. (US) Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Experience Monitoring Introduction
12.8.4 Riverbed Technology, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)
12.8.5 Riverbed Technology, Inc. (US) Recent Development
12.9 Compuware Corporation (US)
12.9.1 Compuware Corporation (US) Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Experience Monitoring Introduction
12.9.4 Compuware Corporation (US) Revenue in Customer Experience Monitoring Business (2013-2018)
12.9.5 Compuware Corporation (US) Recent Development
12.10 CorrelSense, Inc. (US)
12.10.1 CorrelSense, Inc. (US) Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Experience Monitoring Introduction
12.10.4 CorrelSense, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)
12.10.5 CorrelSense, Inc. (US) Recent Development
12.11 Nokia Siemens Networks Oy (Finland)
12.12 Dominion Digital, Inc. (US)
12.13 Huawei Technologies Co., Ltd. (China)
12.14 IBM (US)
12.15 Inforonics Global Services, LLC (US)
12.16 Knoa Software, Inc. (US)
12.17 KoHorts IT Services, LLC (US)

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table

List of Tables and Figures

Table Customer Experience Monitoring Key Market Segments
Table Key Players Customer Experience Monitoring Covered
Table Global Customer Experience Monitoring Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Customer Experience Monitoring Market Size Market Share by Type 2013-2025
Figure PC Terminal Figures
Table Key Players of PC Terminal
Figure Mobile Terminal Figures
Table Key Players of Mobile Terminal
Table Global Customer Experience Monitoring Market Size Growth by Application 2013-2025 (Million US$)
Figure Retail Case Studies
Figure Bank & Finance Institution Case Studies
Figure Hospital Case Studies
Figure Others Case Studies
Figure Customer Experience Monitoring Report Years Considered
Table Global Customer Experience Monitoring Market Size 2013-2025 (Million US$)
Figure Global Customer Experience Monitoring Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Customer Experience Monitoring Market Size by Regions 2013-2025 (Million US$)
Table Global Customer Experience Monitoring Market Size by Regions 2013-2018 (Million US$)
Table Global Customer Experience Monitoring Market Share by Regions 2013-2018
Figure Global Customer Experience Monitoring Market Share by Regions 2013-2018
Figure Global Customer Experience Monitoring Market Share by Regions 2018
Table Market Top Trends
Table Global Customer Experience Monitoring Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Customer Experience Monitoring Market Share by Manufacturers (2013-2018)
Figure Global Customer Experience Monitoring Market Share by Manufacturers in 2018
Table Global Customer Experience Monitoring Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Customer Experience Monitoring Product/Solution/Service
Table Date of Enter into Customer Experience Monitoring Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Customer Experience Monitoring Market Size by Type (2013-2018) (Million US$)
Table Global Customer Experience Monitoring Market Size Share by Type (2013-2018)
Figure Global Customer Experience Monitoring Market Size Market Share by Type (2013-2018)
Table Global Customer Experience Monitoring Market Size by Application (2013-2018) (Million US$)
Table Global Customer Experience Monitoring Market Size Share by Application (2013-2018)
Figure Global Customer Experience Monitoring Market Size Market Share by Application (2013-2018)
Figure Global Customer Experience Monitoring Revenue Market Share by Application in 2017
Figure United States Customer Experience Monitoring Market Size 2013-2018 (Million US$)
Table United States Key Players Customer Experience Monitoring Revenue (2017-2018) (Million US$)
Table United States Key Players Customer Experience Monitoring Market Share (2017-2018)
Table United States Customer Experience Monitoring Market Size by Type (2013-2018) (Million US$)
Table United States Customer Experience Monitoring Market Share by Type (2013-2018)
Table United States Customer Experience Monitoring Market Size by Application (2013-2018) (Million US$)
Table United States Customer Experience Monitoring Market Share by Application (2013-2018)
Figure Europe Customer Experience Monitoring Market Size 2013-2018 (Million US$)
Table Europe Key Players Customer Experience Monitoring Revenue (2017-2018) (Million US$)
Table Europe Key Players Customer Experience Monitoring Market Share (2017-2018)
Table Europe Customer Experience Monitoring Market Size by Type (2013-2018) (Million US$)
Table Europe Customer Experience Monitoring Market Share by Type (2013-2018)
Table Europe Customer Experience Monitoring Market Size by Application (2013-2018) (Million US$)
Table Europe Customer Experience Monitoring Market Share by Application (2013-2018)
Figure China Customer Experience Monitoring Market Size 2013-2018 (Million US$)
Table China Key Players Customer Experience Monitoring Revenue (2017-2018) (Million US$)
Table China Key Players Customer Experience Monitoring Market Share (2017-2018)
Table China Customer Experience Monitoring Market Size by Type (2013-2018) (Million US$)
Table China Customer Experience Monitoring Market Share by Type (2013-2018)
Table China Customer Experience Monitoring Market Size by Application (2013-2018) (Million US$)
Table China Customer Experience Monitoring Market Share by Application (2013-2018)
Figure Japan Customer Experience Monitoring Market Size 2013-2018 (Million US$)
Table Japan Key Players Customer Experience Monitoring Revenue (2017-2018) (Million US$)
Table Japan Key Players Customer Experience Monitoring Market Share (2017-2018)
Table Japan Customer Experience Monitoring Market Size by Type (2013-2018) (Million US$)
Table Japan Customer Experience Monitoring Market Share by Type (2013-2018)
Table Japan Customer Experience Monitoring Market Size by Application (2013-2018) (Million US$)
Table Japan Customer Experience Monitoring Market Share by Application (2013-2018)
Figure Southeast Asia Customer Experience Monitoring Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Customer Experience Monitoring Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Customer Experience Monitoring Market Share (2017-2018)
Table Southeast Asia Customer Experience Monitoring Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Customer Experience Monitoring Market Share by Type (2013-2018)
Table Southeast Asia Customer Experience Monitoring Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Customer Experience Monitoring Market Share by Application (2013-2018)
Figure India Customer Experience Monitoring Market Size 2013-2018 (Million US$)
Table India Key Players Customer Experience Monitoring Revenue (2017-2018) (Million US$)
Table India Key Players Customer Experience Monitoring Market Share (2017-2018)
Table India Customer Experience Monitoring Market Size by Type (2013-2018) (Million US$)
Table India Customer Experience Monitoring Market Share by Type (2013-2018)
Table India Customer Experience Monitoring Market Size by Application (2013-2018) (Million US$)
Table India Customer Experience Monitoring Market Share by Application (2013-2018)
Figure Central & South America Customer Experience Monitoring Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Customer Experience Monitoring Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Customer Experience Monitoring Market Share (2017-2018)
Table Central & South America Customer Experience Monitoring Market Size by Type (2013-2018) (Million US$)
Table Central & South America Customer Experience Monitoring Market Share by Type (2013-2018)
Table Central & South America Customer Experience Monitoring Market Size by Application (2013-2018) (Million US$)
Table Central & South America Customer Experience Monitoring Market Share by Application (2013-2018)
Table RADCOM Ltd. (Israel) Company Details
Table RADCOM Ltd. (Israel) Revenue in Customer Experience Monitoring Business (2013-2018) (Million US$)
Figure RADCOM Ltd. (Israel) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table RADCOM Ltd. (Israel) Recent Development
Table Aternity, Inc. (US) Company Details
Table Aternity, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)(Million US$)
Figure Aternity, Inc. (US) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table Aternity, Inc. (US) Recent Development
Table Oracle Corporation (US) Company Details
Table Oracle Corporation (US) Revenue in Customer Experience Monitoring Business (2013-2018)(Million US$)
Figure Oracle Corporation (US) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table Oracle Corporation (US) Recent Development
Table RadioOpt GmbH (Germany) Company Details
Table RadioOpt GmbH (Germany) Revenue in Customer Experience Monitoring Business (2013-2018)(Million US$)
Figure RadioOpt GmbH (Germany) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table RadioOpt GmbH (Germany) Recent Development
Table BMC Software, Inc. (US) Company Details
Table BMC Software, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)(Million US$)
Figure BMC Software, Inc. (US) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table BMC Software, Inc. (US) Recent Development
Table CA Technologies, Inc. (US) Company Details
Table CA Technologies, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)(Million US$)
Figure CA Technologies, Inc. (US) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table CA Technologies, Inc. (US) Recent Development
Table Comarch SA (Poland) Company Details
Table Comarch SA (Poland) Revenue in Customer Experience Monitoring Business (2013-2018)(Million US$)
Figure Comarch SA (Poland) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table Comarch SA (Poland) Recent Development
Table Riverbed Technology, Inc. (US) Company Details
Table Riverbed Technology, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)(Million US$)
Figure Riverbed Technology, Inc. (US) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table Riverbed Technology, Inc. (US) Recent Development
Table Compuware Corporation (US) Company Details
Table Compuware Corporation (US) Revenue in Customer Experience Monitoring Business (2013-2018)(Million US$)
Figure Compuware Corporation (US) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table Compuware Corporation (US) Recent Development
Table CorrelSense, Inc. (US) Company Details
Table CorrelSense, Inc. (US) Revenue in Customer Experience Monitoring Business (2013-2018)(Million US$)
Figure CorrelSense, Inc. (US) Revenue Growth Rate in Customer Experience Monitoring Business (2013-2018)
Table CorrelSense, Inc. (US) Recent Development
Table Nokia Siemens Networks Oy (Finland) Company Details
Table Dominion Digital, Inc. (US) Company Details
Table Huawei Technologies Co., Ltd. (China) Company Details
Table IBM (US) Company Details
Table Inforonics Global Services, LLC (US) Company Details
Table Knoa Software, Inc. (US) Company Details
Table KoHorts IT Services, LLC (US) Company Details
Table Global Customer Experience Monitoring Market Size by Regions (Million US$) 2018-2025
Figure Global Customer Experience Monitoring Market Size Share by Regions (2018-2025)
Figure Global Customer Experience Monitoring Market Size Share by Regions in 2025
Figure United States Customer Experience Monitoring Market Size Forecast (2018-2025)(Million USD)
Figure Europe Customer Experience Monitoring Market Size Forecast (2018-2025)(Million USD)
Figure China Customer Experience Monitoring Market Size Forecast (2018-2025)(Million USD)
Figure Japan Customer Experience Monitoring Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Customer Experience Monitoring Market Size Forecast (2018-2025)(Million USD)
Figure India Customer Experience Monitoring Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Customer Experience Monitoring Market Size Forecast (2018-2025)(Million USD)
Table Global Customer Experience Monitoring Market Size by Product (2018-2025) (Million US$)
Figure Global Customer Experience Monitoring Market Size by Product (2018-2025)
Figure Global Customer Experience Monitoring Market Size by Product in 2025
Table Global Customer Experience Monitoring Market Size by Application (2018-2025) (Million US$)
Figure Global Customer Experience Monitoring Market Size by Application (2018-2025)
Figure Global Customer Experience Monitoring Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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