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Global Customer Engagement Software Market Size, Status and Forecast 2019-2025

Published By :

QYResearch

Published Date : Jan 2019

Category :

Software

No. of Pages : 90 Pages

Customer engagement software is broadly defined as software that manages customer communications and interactions throughout a variety of channels and touchpoints. True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey.
In 2018, the global Customer Engagement Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Customer Engagement Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Engagement Software development in United States, Europe and China.

The key players covered in this study
Salesforce.com
Oracle
SAP
IBM
Avaya
Calabrio
Genesys
Astute Solutions
Zendesk
Doxim
Intercom
Medallia

Market segment by Type, the product can be split into
On-premise
Cloud-based

Market segment by Application, split into
SMEs
Large Enterprises

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Customer Engagement Software status, future forecast, growth opportunity, key market and key players.
To present the Customer Engagement Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Engagement Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Engagement Software Market Size Growth Rate by Type (2014-2025)
1.4.2 On-premise
1.4.3 Cloud-based
1.5 Market by Application
1.5.1 Global Customer Engagement Software Market Share by Application (2014-2025)
1.5.2 SMEs
1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Engagement Software Market Size
2.2 Customer Engagement Software Growth Trends by Regions
2.2.1 Customer Engagement Software Market Size by Regions (2014-2025)
2.2.2 Customer Engagement Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Customer Engagement Software Market Size by Manufacturers
3.1.1 Global Customer Engagement Software Revenue by Manufacturers (2014-2018)
3.1.2 Global Customer Engagement Software Revenue Market Share by Manufacturers (2014-2018)
3.1.3 Global Customer Engagement Software Market Concentration Ratio (CR5 and HHI)
3.2 Customer Engagement Software Key Players Head office and Area Served
3.3 Key Players Customer Engagement Software Product/Solution/Service
3.4 Date of Enter into Customer Engagement Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Engagement Software Market Size by Type (2014-2019)
4.2 Global Customer Engagement Software Market Size by Application (2014-2019)

5 United States
5.1 United States Customer Engagement Software Market Size (2014-2019)
5.2 Customer Engagement Software Key Players in United States
5.3 United States Customer Engagement Software Market Size by Type
5.4 United States Customer Engagement Software Market Size by Application

6 Europe
6.1 Europe Customer Engagement Software Market Size (2014-2019)
6.2 Customer Engagement Software Key Players in Europe
6.3 Europe Customer Engagement Software Market Size by Type
6.4 Europe Customer Engagement Software Market Size by Application

7 China
7.1 China Customer Engagement Software Market Size (2014-2019)
7.2 Customer Engagement Software Key Players in China
7.3 China Customer Engagement Software Market Size by Type
7.4 China Customer Engagement Software Market Size by Application

8 Japan
8.1 Japan Customer Engagement Software Market Size (2014-2019)
8.2 Customer Engagement Software Key Players in Japan
8.3 Japan Customer Engagement Software Market Size by Type
8.4 Japan Customer Engagement Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Engagement Software Market Size (2014-2019)
9.2 Customer Engagement Software Key Players in Southeast Asia
9.3 Southeast Asia Customer Engagement Software Market Size by Type
9.4 Southeast Asia Customer Engagement Software Market Size by Application

10 India
10.1 India Customer Engagement Software Market Size (2014-2019)
10.2 Customer Engagement Software Key Players in India
10.3 India Customer Engagement Software Market Size by Type
10.4 India Customer Engagement Software Market Size by Application

11 Central & South America
11.1 Central & South America Customer Engagement Software Market Size (2014-2019)
11.2 Customer Engagement Software Key Players in Central & South America
11.3 Central & South America Customer Engagement Software Market Size by Type
11.4 Central & South America Customer Engagement Software Market Size by Application

12 International Players Profiles
12.1 Salesforce.com
12.1.1 Salesforce.com Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Engagement Software Introduction
12.1.4 Salesforce.com Revenue in Customer Engagement Software Business (2014-2019)
12.1.5 Salesforce.com Recent Development
12.2 Oracle
12.2.1 Oracle Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Engagement Software Introduction
12.2.4 Oracle Revenue in Customer Engagement Software Business (2014-2019)
12.2.5 Oracle Recent Development
12.3 SAP
12.3.1 SAP Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Engagement Software Introduction
12.3.4 SAP Revenue in Customer Engagement Software Business (2014-2019)
12.3.5 SAP Recent Development
12.4 IBM
12.4.1 IBM Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Engagement Software Introduction
12.4.4 IBM Revenue in Customer Engagement Software Business (2014-2019)
12.4.5 IBM Recent Development
12.5 Avaya
12.5.1 Avaya Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Engagement Software Introduction
12.5.4 Avaya Revenue in Customer Engagement Software Business (2014-2019)
12.5.5 Avaya Recent Development
12.6 Calabrio
12.6.1 Calabrio Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Engagement Software Introduction
12.6.4 Calabrio Revenue in Customer Engagement Software Business (2014-2019)
12.6.5 Calabrio Recent Development
12.7 Genesys
12.7.1 Genesys Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Engagement Software Introduction
12.7.4 Genesys Revenue in Customer Engagement Software Business (2014-2019)
12.7.5 Genesys Recent Development
12.8 Astute Solutions
12.8.1 Astute Solutions Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Engagement Software Introduction
12.8.4 Astute Solutions Revenue in Customer Engagement Software Business (2014-2019)
12.8.5 Astute Solutions Recent Development
12.9 Zendesk
12.9.1 Zendesk Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Engagement Software Introduction
12.9.4 Zendesk Revenue in Customer Engagement Software Business (2014-2019)
12.9.5 Zendesk Recent Development
12.10 Doxim
12.10.1 Doxim Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Engagement Software Introduction
12.10.4 Doxim Revenue in Customer Engagement Software Business (2014-2019)
12.10.5 Doxim Recent Development
12.11 Intercom
12.12 Medallia

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table

List of Tables and Figures

Table Customer Engagement Software Key Market Segments
Table Key Players Customer Engagement Software Covered
Table Global Customer Engagement Software Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Customer Engagement Software Market Size Market Share by Type 2014-2025
Figure On-premise Figures
Table Key Players of On-premise
Figure Cloud-based Figures
Table Key Players of Cloud-based
Table Global Customer Engagement Software Market Size Growth by Application 2014-2025 (Million US$)
Figure SMEs Case Studies
Figure Large Enterprises Case Studies
Figure Customer Engagement Software Report Years Considered
Table Global Customer Engagement Software Market Size 2014-2025 (Million US$)
Figure Global Customer Engagement Software Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Customer Engagement Software Market Size by Regions 2014-2025 (Million US$)
Table Global Customer Engagement Software Market Size by Regions 2014-2019 (Million US$)
Table Global Customer Engagement Software Market Share by Regions 2014-2019
Figure Global Customer Engagement Software Market Share by Regions 2014-2019
Figure Global Customer Engagement Software Market Share by Regions 2019
Table Market Top Trends
Table Global Customer Engagement Software Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Customer Engagement Software Market Share by Manufacturers (2014-2019)
Figure Global Customer Engagement Software Market Share by Manufacturers in 2018
Table Global Customer Engagement Software Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Customer Engagement Software Product/Solution/Service
Table Date of Enter into Customer Engagement Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Customer Engagement Software Market Size by Type (2014-2019) (Million US$)
Table Global Customer Engagement Software Market Size Share by Type (2014-2019)
Figure Global Customer Engagement Software Market Size Market Share by Type (2014-2019)
Table Global Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
Table Global Customer Engagement Software Market Size Share by Application (2014-2019)
Figure Global Customer Engagement Software Market Size Market Share by Application (2014-2019)
Figure Global Customer Engagement Software Revenue Market Share by Application in 2018
Figure United States Customer Engagement Software Market Size 2014-2019 (Million US$)
Table United States Key Players Customer Engagement Software Revenue (2018-2019) (Million US$)
Table United States Key Players Customer Engagement Software Market Share (2018-2019)
Table United States Customer Engagement Software Market Size by Type (2014-2019) (Million US$)
Table United States Customer Engagement Software Market Share by Type (2014-2019)
Table United States Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
Table United States Customer Engagement Software Market Share by Application (2014-2019)
Figure Europe Customer Engagement Software Market Size 2014-2019 (Million US$)
Table Europe Key Players Customer Engagement Software Revenue (2018-2019) (Million US$)
Table Europe Key Players Customer Engagement Software Market Share (2018-2019)
Table Europe Customer Engagement Software Market Size by Type (2014-2019) (Million US$)
Table Europe Customer Engagement Software Market Share by Type (2014-2019)
Table Europe Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
Table Europe Customer Engagement Software Market Share by Application (2014-2019)
Figure China Customer Engagement Software Market Size 2014-2019 (Million US$)
Table China Key Players Customer Engagement Software Revenue (2018-2019) (Million US$)
Table China Key Players Customer Engagement Software Market Share (2018-2019)
Table China Customer Engagement Software Market Size by Type (2014-20189) (Million US$)
Table China Customer Engagement Software Market Share by Type (2014-2019)
Table China Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
Table China Customer Engagement Software Market Share by Application (2014-2019)
Figure Japan Customer Engagement Software Market Size 2014-2019 (Million US$)
Table Japan Key Players Customer Engagement Software Revenue (2018-2019) (Million US$)
Table Japan Key Players Customer Engagement Software Market Share (2018-2019)
Table Japan Customer Engagement Software Market Size by Type (2014-2019) (Million US$)
Table Japan Customer Engagement Software Market Share by Type (2014-2019)
Table Japan Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
Table Japan Customer Engagement Software Market Share by Application (2014-2019)
Figure Southeast Asia Customer Engagement Software Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Customer Engagement Software Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Customer Engagement Software Market Share (2018-2019)
Table Southeast Asia Customer Engagement Software Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Customer Engagement Software Market Share by Type (2014-2019)
Table Southeast Asia Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Customer Engagement Software Market Share by Application (2014-2019)
Figure India Customer Engagement Software Market Size 2014-2019 (Million US$)
Table India Key Players Customer Engagement Software Revenue (2018-2019) (Million US$)
Table India Key Players Customer Engagement Software Market Share (2018-2019)
Table India Customer Engagement Software Market Size by Type (2014-2019) (Million US$)
Table India Customer Engagement Software Market Share by Type (2014-2019)
Table India Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
Table India Customer Engagement Software Market Share by Application (2014-2019)
Figure Central & South America Customer Engagement Software Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Customer Engagement Software Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Customer Engagement Software Market Share (2018-2019)
Table Central & South America Customer Engagement Software Market Size by Type (2014-2019) (Million US$)
Table Central & South America Customer Engagement Software Market Share by Type (2014-2019)
Table Central & South America Customer Engagement Software Market Size by Application (2014-2019) (Million US$)
Table Central & South America Customer Engagement Software Market Share by Application (2014-2019)
Table Salesforce.com Company Details
Table Salesforce.com Revenue in Customer Engagement Software Business (2014-2019) (Million US$)
Figure Salesforce.com Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table Salesforce.com Recent Development
Table Oracle Company Details
Table Oracle Revenue in Customer Engagement Software Business (2014-2019)(Million US$)
Figure Oracle Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table Oracle Recent Development
Table SAP Company Details
Table SAP Revenue in Customer Engagement Software Business (2014-2019)(Million US$)
Figure SAP Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table SAP Recent Development
Table IBM Company Details
Table IBM Revenue in Customer Engagement Software Business (2014-2019)(Million US$)
Figure IBM Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table IBM Recent Development
Table Avaya Company Details
Table Avaya Revenue in Customer Engagement Software Business (2014-2019)(Million US$)
Figure Avaya Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table Avaya Recent Development
Table Calabrio Company Details
Table Calabrio Revenue in Customer Engagement Software Business (2014-2019)(Million US$)
Figure Calabrio Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table Calabrio Recent Development
Table Genesys Company Details
Table Genesys Revenue in Customer Engagement Software Business (2014-2019)(Million US$)
Figure Genesys Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table Genesys Recent Development
Table Astute Solutions Company Details
Table Astute Solutions Revenue in Customer Engagement Software Business (2014-2019)(Million US$)
Figure Astute Solutions Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table Astute Solutions Recent Development
Table Zendesk Company Details
Table Zendesk Revenue in Customer Engagement Software Business (2014-2019)(Million US$)
Figure Zendesk Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table Zendesk Recent Development
Table Doxim Company Details
Table Doxim Revenue in Customer Engagement Software Business (2014-2019)(Million US$)
Figure Doxim Revenue Growth Rate in Customer Engagement Software Business (2014-2019)
Table Doxim Recent Development
Table Intercom Company Details
Table Medallia Company Details
Table Global Customer Engagement Software Market Size by Regions (Million US$) 2019-2025
Figure Global Customer Engagement Software Market Size Share by Regions (2019-2025)
Figure Global Customer Engagement Software Market Size Share by Regions in 2025
Figure United States Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure Europe Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure China Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure Japan Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure India Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Customer Engagement Software Market Size Forecast (2019-2025)(Million USD)
Table Global Customer Engagement Software Market Size by Product (2019-2025) (Million US$)
Figure Global Customer Engagement Software Market Size by Product (2019-2025)
Figure Global Customer Engagement Software Market Size by Product in 2025
Table Global Customer Engagement Software Market Size by Application (2019-2025) (Million US$)
Figure Global Customer Engagement Software Market Size by Application (2019-2025)
Figure Global Customer Engagement Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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