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Global Customer Engagement Centre Workforce Optimization Market Size, Status and Forecast 2018-2025

Published By :

QYResearch

Published Date : Sep 2018

Category :

Software

No. of Pages : 99 Pages

This report focuses on the global Customer Engagement Centre Workforce Optimization status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Engagement Centre Workforce Optimization development in United States, Europe and China.

Many organisations view customer engagement as a key USP to distinguish themselves from their competition. However, as the number of communication channels and devices increases manifold, so does the challenge of engaging them effectively to deliver contextual, consistent and personalised service. The Customer Engagement Centre Workforce Optimization market helps companies enrich customer interactions, optimise their workforce and thereby improve business processes. By doing this, they benefit from greater customer loyalty, improved performance and revenue and lesser risks and operating costs.
Customer Relationship Management is the biggest driver of the Customer Engagement Centre Workforce Optimization market. Customer relationships are the main competitive differentiator making it absolutely essential for companies to engender loyalty. An actively engaged customer is far more likely to participate with the organisation through multiple channels including online self-help tools, mobile Apps, community participation or user group involvements. They would be more willing to provide feedback if asked, utilise the products and services to the fullest and also make valuable suggestions on how to improve them.
In 2017, the global Customer Engagement Centre Workforce Optimization market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

The key players covered in this study
Verint
Calabrio
Aspect
Avaya
Genesys
...

Market segment by Type, the product can be split into
Hardware
Software

Market segment by Application, split into
BFSI
Manufacturing
Healthcare
IT And ITES
Utilities
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Customer Engagement Centre Workforce Optimization status, future forecast, growth opportunity, key market and key players.
To present the Customer Engagement Centre Workforce Optimization development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Engagement Centre Workforce Optimization are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Engagement Centre Workforce Optimization Market Size Growth Rate by Type (2013-2025)
1.4.2 Hardware
1.4.3 Software
1.5 Market by Application
1.5.1 Global Customer Engagement Centre Workforce Optimization Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Manufacturing
1.5.4 Healthcare
1.5.5 IT And ITES
1.5.6 Utilities
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Engagement Centre Workforce Optimization Market Size
2.2 Customer Engagement Centre Workforce Optimization Growth Trends by Regions
2.2.1 Customer Engagement Centre Workforce Optimization Market Size by Regions (2013-2025)
2.2.2 Customer Engagement Centre Workforce Optimization Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Customer Engagement Centre Workforce Optimization Market Size by Manufacturers
3.1.1 Global Customer Engagement Centre Workforce Optimization Revenue by Manufacturers (2013-2018)
3.1.2 Global Customer Engagement Centre Workforce Optimization Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Customer Engagement Centre Workforce Optimization Market Concentration Ratio (CR5 and HHI)
3.2 Customer Engagement Centre Workforce Optimization Key Players Head office and Area Served
3.3 Key Players Customer Engagement Centre Workforce Optimization Product/Solution/Service
3.4 Date of Enter into Customer Engagement Centre Workforce Optimization Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Engagement Centre Workforce Optimization Market Size by Type (2013-2018)
4.2 Global Customer Engagement Centre Workforce Optimization Market Size by Application (2013-2018)

5 United States
5.1 United States Customer Engagement Centre Workforce Optimization Market Size (2013-2018)
5.2 Customer Engagement Centre Workforce Optimization Key Players in United States
5.3 United States Customer Engagement Centre Workforce Optimization Market Size by Type
5.4 United States Customer Engagement Centre Workforce Optimization Market Size by Application

6 Europe
6.1 Europe Customer Engagement Centre Workforce Optimization Market Size (2013-2018)
6.2 Customer Engagement Centre Workforce Optimization Key Players in Europe
6.3 Europe Customer Engagement Centre Workforce Optimization Market Size by Type
6.4 Europe Customer Engagement Centre Workforce Optimization Market Size by Application

7 China
7.1 China Customer Engagement Centre Workforce Optimization Market Size (2013-2018)
7.2 Customer Engagement Centre Workforce Optimization Key Players in China
7.3 China Customer Engagement Centre Workforce Optimization Market Size by Type
7.4 China Customer Engagement Centre Workforce Optimization Market Size by Application

8 Japan
8.1 Japan Customer Engagement Centre Workforce Optimization Market Size (2013-2018)
8.2 Customer Engagement Centre Workforce Optimization Key Players in Japan
8.3 Japan Customer Engagement Centre Workforce Optimization Market Size by Type
8.4 Japan Customer Engagement Centre Workforce Optimization Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Engagement Centre Workforce Optimization Market Size (2013-2018)
9.2 Customer Engagement Centre Workforce Optimization Key Players in Southeast Asia
9.3 Southeast Asia Customer Engagement Centre Workforce Optimization Market Size by Type
9.4 Southeast Asia Customer Engagement Centre Workforce Optimization Market Size by Application

10 India
10.1 India Customer Engagement Centre Workforce Optimization Market Size (2013-2018)
10.2 Customer Engagement Centre Workforce Optimization Key Players in India
10.3 India Customer Engagement Centre Workforce Optimization Market Size by Type
10.4 India Customer Engagement Centre Workforce Optimization Market Size by Application

11 Central & South America
11.1 Central & South America Customer Engagement Centre Workforce Optimization Market Size (2013-2018)
11.2 Customer Engagement Centre Workforce Optimization Key Players in Central & South America
11.3 Central & South America Customer Engagement Centre Workforce Optimization Market Size by Type
11.4 Central & South America Customer Engagement Centre Workforce Optimization Market Size by Application

12 International Players Profiles
12.1 Verint
12.1.1 Verint Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Engagement Centre Workforce Optimization Introduction
12.1.4 Verint Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018)
12.1.5 Verint Recent Development
12.2 Calabrio
12.2.1 Calabrio Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Engagement Centre Workforce Optimization Introduction
12.2.4 Calabrio Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018)
12.2.5 Calabrio Recent Development
12.3 Aspect
12.3.1 Aspect Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Engagement Centre Workforce Optimization Introduction
12.3.4 Aspect Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018)
12.3.5 Aspect Recent Development
12.4 Avaya
12.4.1 Avaya Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Engagement Centre Workforce Optimization Introduction
12.4.4 Avaya Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018)
12.4.5 Avaya Recent Development
12.5 Genesys
12.5.1 Genesys Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Engagement Centre Workforce Optimization Introduction
12.5.4 Genesys Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018)
12.5.5 Genesys Recent Development

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table

List of Tables and Figures

Table Customer Engagement Centre Workforce Optimization Key Market Segments
Table Key Players Customer Engagement Centre Workforce Optimization Covered
Table Global Customer Engagement Centre Workforce Optimization Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Customer Engagement Centre Workforce Optimization Market Size Market Share by Type 2013-2025
Figure Hardware Figures
Table Key Players of Hardware
Figure Software Figures
Table Key Players of Software
Table Global Customer Engagement Centre Workforce Optimization Market Size Growth by Application 2013-2025 (Million US$)
Figure BFSI Case Studies
Figure Manufacturing Case Studies
Figure Healthcare Case Studies
Figure IT And ITES Case Studies
Figure Utilities Case Studies
Figure Others Case Studies
Figure Customer Engagement Centre Workforce Optimization Report Years Considered
Table Global Customer Engagement Centre Workforce Optimization Market Size 2013-2025 (Million US$)
Figure Global Customer Engagement Centre Workforce Optimization Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Customer Engagement Centre Workforce Optimization Market Size by Regions 2013-2025 (Million US$)
Table Global Customer Engagement Centre Workforce Optimization Market Size by Regions 2013-2018 (Million US$)
Table Global Customer Engagement Centre Workforce Optimization Market Share by Regions 2013-2018
Figure Global Customer Engagement Centre Workforce Optimization Market Share by Regions 2013-2018
Figure Global Customer Engagement Centre Workforce Optimization Market Share by Regions 2018
Table Market Top Trends
Table Global Customer Engagement Centre Workforce Optimization Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Customer Engagement Centre Workforce Optimization Market Share by Manufacturers (2013-2018)
Figure Global Customer Engagement Centre Workforce Optimization Market Share by Manufacturers in 2018
Table Global Customer Engagement Centre Workforce Optimization Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Customer Engagement Centre Workforce Optimization Product/Solution/Service
Table Date of Enter into Customer Engagement Centre Workforce Optimization Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Customer Engagement Centre Workforce Optimization Market Size by Type (2013-2018) (Million US$)
Table Global Customer Engagement Centre Workforce Optimization Market Size Share by Type (2013-2018)
Figure Global Customer Engagement Centre Workforce Optimization Market Size Market Share by Type (2013-2018)
Table Global Customer Engagement Centre Workforce Optimization Market Size by Application (2013-2018) (Million US$)
Table Global Customer Engagement Centre Workforce Optimization Market Size Share by Application (2013-2018)
Figure Global Customer Engagement Centre Workforce Optimization Market Size Market Share by Application (2013-2018)
Figure Global Customer Engagement Centre Workforce Optimization Revenue Market Share by Application in 2017
Figure United States Customer Engagement Centre Workforce Optimization Market Size 2013-2018 (Million US$)
Table United States Key Players Customer Engagement Centre Workforce Optimization Revenue (2017-2018) (Million US$)
Table United States Key Players Customer Engagement Centre Workforce Optimization Market Share (2017-2018)
Table United States Customer Engagement Centre Workforce Optimization Market Size by Type (2013-2018) (Million US$)
Table United States Customer Engagement Centre Workforce Optimization Market Share by Type (2013-2018)
Table United States Customer Engagement Centre Workforce Optimization Market Size by Application (2013-2018) (Million US$)
Table United States Customer Engagement Centre Workforce Optimization Market Share by Application (2013-2018)
Figure Europe Customer Engagement Centre Workforce Optimization Market Size 2013-2018 (Million US$)
Table Europe Key Players Customer Engagement Centre Workforce Optimization Revenue (2017-2018) (Million US$)
Table Europe Key Players Customer Engagement Centre Workforce Optimization Market Share (2017-2018)
Table Europe Customer Engagement Centre Workforce Optimization Market Size by Type (2013-2018) (Million US$)
Table Europe Customer Engagement Centre Workforce Optimization Market Share by Type (2013-2018)
Table Europe Customer Engagement Centre Workforce Optimization Market Size by Application (2013-2018) (Million US$)
Table Europe Customer Engagement Centre Workforce Optimization Market Share by Application (2013-2018)
Figure China Customer Engagement Centre Workforce Optimization Market Size 2013-2018 (Million US$)
Table China Key Players Customer Engagement Centre Workforce Optimization Revenue (2017-2018) (Million US$)
Table China Key Players Customer Engagement Centre Workforce Optimization Market Share (2017-2018)
Table China Customer Engagement Centre Workforce Optimization Market Size by Type (2013-2018) (Million US$)
Table China Customer Engagement Centre Workforce Optimization Market Share by Type (2013-2018)
Table China Customer Engagement Centre Workforce Optimization Market Size by Application (2013-2018) (Million US$)
Table China Customer Engagement Centre Workforce Optimization Market Share by Application (2013-2018)
Figure Japan Customer Engagement Centre Workforce Optimization Market Size 2013-2018 (Million US$)
Table Japan Key Players Customer Engagement Centre Workforce Optimization Revenue (2017-2018) (Million US$)
Table Japan Key Players Customer Engagement Centre Workforce Optimization Market Share (2017-2018)
Table Japan Customer Engagement Centre Workforce Optimization Market Size by Type (2013-2018) (Million US$)
Table Japan Customer Engagement Centre Workforce Optimization Market Share by Type (2013-2018)
Table Japan Customer Engagement Centre Workforce Optimization Market Size by Application (2013-2018) (Million US$)
Table Japan Customer Engagement Centre Workforce Optimization Market Share by Application (2013-2018)
Figure Southeast Asia Customer Engagement Centre Workforce Optimization Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Customer Engagement Centre Workforce Optimization Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Customer Engagement Centre Workforce Optimization Market Share (2017-2018)
Table Southeast Asia Customer Engagement Centre Workforce Optimization Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Customer Engagement Centre Workforce Optimization Market Share by Type (2013-2018)
Table Southeast Asia Customer Engagement Centre Workforce Optimization Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Customer Engagement Centre Workforce Optimization Market Share by Application (2013-2018)
Figure India Customer Engagement Centre Workforce Optimization Market Size 2013-2018 (Million US$)
Table India Key Players Customer Engagement Centre Workforce Optimization Revenue (2017-2018) (Million US$)
Table India Key Players Customer Engagement Centre Workforce Optimization Market Share (2017-2018)
Table India Customer Engagement Centre Workforce Optimization Market Size by Type (2013-2018) (Million US$)
Table India Customer Engagement Centre Workforce Optimization Market Share by Type (2013-2018)
Table India Customer Engagement Centre Workforce Optimization Market Size by Application (2013-2018) (Million US$)
Table India Customer Engagement Centre Workforce Optimization Market Share by Application (2013-2018)
Figure Central & South America Customer Engagement Centre Workforce Optimization Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Customer Engagement Centre Workforce Optimization Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Customer Engagement Centre Workforce Optimization Market Share (2017-2018)
Table Central & South America Customer Engagement Centre Workforce Optimization Market Size by Type (2013-2018) (Million US$)
Table Central & South America Customer Engagement Centre Workforce Optimization Market Share by Type (2013-2018)
Table Central & South America Customer Engagement Centre Workforce Optimization Market Size by Application (2013-2018) (Million US$)
Table Central & South America Customer Engagement Centre Workforce Optimization Market Share by Application (2013-2018)
Table Verint Company Details
Table Verint Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018) (Million US$)
Figure Verint Revenue Growth Rate in Customer Engagement Centre Workforce Optimization Business (2013-2018)
Table Verint Recent Development
Table Calabrio Company Details
Table Calabrio Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018)(Million US$)
Figure Calabrio Revenue Growth Rate in Customer Engagement Centre Workforce Optimization Business (2013-2018)
Table Calabrio Recent Development
Table Aspect Company Details
Table Aspect Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018)(Million US$)
Figure Aspect Revenue Growth Rate in Customer Engagement Centre Workforce Optimization Business (2013-2018)
Table Aspect Recent Development
Table Avaya Company Details
Table Avaya Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018)(Million US$)
Figure Avaya Revenue Growth Rate in Customer Engagement Centre Workforce Optimization Business (2013-2018)
Table Avaya Recent Development
Table Genesys Company Details
Table Genesys Revenue in Customer Engagement Centre Workforce Optimization Business (2013-2018)(Million US$)
Figure Genesys Revenue Growth Rate in Customer Engagement Centre Workforce Optimization Business (2013-2018)
Table Genesys Recent Development
Table Global Customer Engagement Centre Workforce Optimization Market Size by Regions (Million US$) 2018-2025
Figure Global Customer Engagement Centre Workforce Optimization Market Size Share by Regions (2018-2025)
Figure Global Customer Engagement Centre Workforce Optimization Market Size Share by Regions in 2025
Figure United States Customer Engagement Centre Workforce Optimization Market Size Forecast (2018-2025)(Million USD)
Figure Europe Customer Engagement Centre Workforce Optimization Market Size Forecast (2018-2025)(Million USD)
Figure China Customer Engagement Centre Workforce Optimization Market Size Forecast (2018-2025)(Million USD)
Figure Japan Customer Engagement Centre Workforce Optimization Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Customer Engagement Centre Workforce Optimization Market Size Forecast (2018-2025)(Million USD)
Figure India Customer Engagement Centre Workforce Optimization Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Customer Engagement Centre Workforce Optimization Market Size Forecast (2018-2025)(Million USD)
Table Global Customer Engagement Centre Workforce Optimization Market Size by Product (2018-2025) (Million US$)
Figure Global Customer Engagement Centre Workforce Optimization Market Size by Product (2018-2025)
Figure Global Customer Engagement Centre Workforce Optimization Market Size by Product in 2025
Table Global Customer Engagement Centre Workforce Optimization Market Size by Application (2018-2025) (Million US$)
Figure Global Customer Engagement Centre Workforce Optimization Market Size by Application (2018-2025)
Figure Global Customer Engagement Centre Workforce Optimization Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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