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Global Customer Care BPO Market Size, Status and Forecast 2018-2025

Published By :

QYResearch

Published Date : Nov 2018

Category :

Software

No. of Pages : 99 Pages

In todays business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
In 2017, the global Customer Care BPO market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global Customer Care BPO status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Care BPO development in United States, Europe and China.

The key players covered in this study
Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech Holdings
Transcom
Serco
HKT Teleservices
Comdata

Market segment by Type, the product can be split into
On-Premise CCO
Cloud-based CCO

Market segment by Application, split into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Customer Care BPO status, future forecast, growth opportunity, key market and key players.
To present the Customer Care BPO development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Care BPO are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Care BPO Market Size Growth Rate by Type (2013-2025)
1.4.2 On-Premise CCO
1.4.3 Cloud-based CCO
1.5 Market by Application
1.5.1 Global Customer Care BPO Market Share by Application (2013-2025)
1.5.2 Telecom & IT
1.5.3 BFSI
1.5.4 Healthcare & Life Sciences
1.5.5 Government & Public
1.5.6 Retail & Consumer Goods
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Care BPO Market Size
2.2 Customer Care BPO Growth Trends by Regions
2.2.1 Customer Care BPO Market Size by Regions (2013-2025)
2.2.2 Customer Care BPO Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Customer Care BPO Market Size by Manufacturers
3.1.1 Global Customer Care BPO Revenue by Manufacturers (2013-2018)
3.1.2 Global Customer Care BPO Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI)
3.2 Customer Care BPO Key Players Head office and Area Served
3.3 Key Players Customer Care BPO Product/Solution/Service
3.4 Date of Enter into Customer Care BPO Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Care BPO Market Size by Type (2013-2018)
4.2 Global Customer Care BPO Market Size by Application (2013-2018)

5 United States
5.1 United States Customer Care BPO Market Size (2013-2018)
5.2 Customer Care BPO Key Players in United States
5.3 United States Customer Care BPO Market Size by Type
5.4 United States Customer Care BPO Market Size by Application

6 Europe
6.1 Europe Customer Care BPO Market Size (2013-2018)
6.2 Customer Care BPO Key Players in Europe
6.3 Europe Customer Care BPO Market Size by Type
6.4 Europe Customer Care BPO Market Size by Application

7 China
7.1 China Customer Care BPO Market Size (2013-2018)
7.2 Customer Care BPO Key Players in China
7.3 China Customer Care BPO Market Size by Type
7.4 China Customer Care BPO Market Size by Application

8 Japan
8.1 Japan Customer Care BPO Market Size (2013-2018)
8.2 Customer Care BPO Key Players in Japan
8.3 Japan Customer Care BPO Market Size by Type
8.4 Japan Customer Care BPO Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Care BPO Market Size (2013-2018)
9.2 Customer Care BPO Key Players in Southeast Asia
9.3 Southeast Asia Customer Care BPO Market Size by Type
9.4 Southeast Asia Customer Care BPO Market Size by Application

10 India
10.1 India Customer Care BPO Market Size (2013-2018)
10.2 Customer Care BPO Key Players in India
10.3 India Customer Care BPO Market Size by Type
10.4 India Customer Care BPO Market Size by Application

11 Central & South America
11.1 Central & South America Customer Care BPO Market Size (2013-2018)
11.2 Customer Care BPO Key Players in Central & South America
11.3 Central & South America Customer Care BPO Market Size by Type
11.4 Central & South America Customer Care BPO Market Size by Application

12 International Players Profiles
12.1 Teleperformance
12.1.1 Teleperformance Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Care BPO Introduction
12.1.4 Teleperformance Revenue in Customer Care BPO Business (2013-2018)
12.1.5 Teleperformance Recent Development
12.2 Concentrix (Convergys)
12.2.1 Concentrix (Convergys) Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Care BPO Introduction
12.2.4 Concentrix (Convergys) Revenue in Customer Care BPO Business (2013-2018)
12.2.5 Concentrix (Convergys) Recent Development
12.3 Alorica
12.3.1 Alorica Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Care BPO Introduction
12.3.4 Alorica Revenue in Customer Care BPO Business (2013-2018)
12.3.5 Alorica Recent Development
12.4 Atento
12.4.1 Atento Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Care BPO Introduction
12.4.4 Atento Revenue in Customer Care BPO Business (2013-2018)
12.4.5 Atento Recent Development
12.5 Acticall (Sitel)
12.5.1 Acticall (Sitel) Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Care BPO Introduction
12.5.4 Acticall (Sitel) Revenue in Customer Care BPO Business (2013-2018)
12.5.5 Acticall (Sitel) Recent Development
12.6 Arvato
12.6.1 Arvato Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Care BPO Introduction
12.6.4 Arvato Revenue in Customer Care BPO Business (2013-2018)
12.6.5 Arvato Recent Development
12.7 Sykes Enterprises
12.7.1 Sykes Enterprises Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Care BPO Introduction
12.7.4 Sykes Enterprises Revenue in Customer Care BPO Business (2013-2018)
12.7.5 Sykes Enterprises Recent Development
12.8 TeleTech Holdings
12.8.1 TeleTech Holdings Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Care BPO Introduction
12.8.4 TeleTech Holdings Revenue in Customer Care BPO Business (2013-2018)
12.8.5 TeleTech Holdings Recent Development
12.9 Transcom
12.9.1 Transcom Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Care BPO Introduction
12.9.4 Transcom Revenue in Customer Care BPO Business (2013-2018)
12.9.5 Transcom Recent Development
12.10 Serco
12.10.1 Serco Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Care BPO Introduction
12.10.4 Serco Revenue in Customer Care BPO Business (2013-2018)
12.10.5 Serco Recent Development
12.11 HKT Teleservices
12.12 Comdata

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table

List of Tables and Figures

Table Customer Care BPO Key Market Segments
Table Key Players Customer Care BPO Covered
Table Global Customer Care BPO Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Customer Care BPO Market Size Market Share by Type 2013-2025
Figure On-Premise CCO Figures
Table Key Players of On-Premise CCO
Figure Cloud-based CCO Figures
Table Key Players of Cloud-based CCO
Table Global Customer Care BPO Market Size Growth by Application 2013-2025 (Million US$)
Figure Telecom & IT Case Studies
Figure BFSI Case Studies
Figure Healthcare & Life Sciences Case Studies
Figure Government & Public Case Studies
Figure Retail & Consumer Goods Case Studies
Figure Others Case Studies
Figure Customer Care BPO Report Years Considered
Table Global Customer Care BPO Market Size 2013-2025 (Million US$)
Figure Global Customer Care BPO Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Customer Care BPO Market Size by Regions 2013-2025 (Million US$)
Table Global Customer Care BPO Market Size by Regions 2013-2018 (Million US$)
Table Global Customer Care BPO Market Share by Regions 2013-2018
Figure Global Customer Care BPO Market Share by Regions 2013-2018
Figure Global Customer Care BPO Market Share by Regions 2018
Table Market Top Trends
Table Global Customer Care BPO Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Customer Care BPO Market Share by Manufacturers (2013-2018)
Figure Global Customer Care BPO Market Share by Manufacturers in 2018
Table Global Customer Care BPO Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Customer Care BPO Product/Solution/Service
Table Date of Enter into Customer Care BPO Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Customer Care BPO Market Size by Type (2013-2018) (Million US$)
Table Global Customer Care BPO Market Size Share by Type (2013-2018)
Figure Global Customer Care BPO Market Size Market Share by Type (2013-2018)
Table Global Customer Care BPO Market Size by Application (2013-2018) (Million US$)
Table Global Customer Care BPO Market Size Share by Application (2013-2018)
Figure Global Customer Care BPO Market Size Market Share by Application (2013-2018)
Figure Global Customer Care BPO Revenue Market Share by Application in 2017
Figure United States Customer Care BPO Market Size 2013-2018 (Million US$)
Table United States Key Players Customer Care BPO Revenue (2017-2018) (Million US$)
Table United States Key Players Customer Care BPO Market Share (2017-2018)
Table United States Customer Care BPO Market Size by Type (2013-2018) (Million US$)
Table United States Customer Care BPO Market Share by Type (2013-2018)
Table United States Customer Care BPO Market Size by Application (2013-2018) (Million US$)
Table United States Customer Care BPO Market Share by Application (2013-2018)
Figure Europe Customer Care BPO Market Size 2013-2018 (Million US$)
Table Europe Key Players Customer Care BPO Revenue (2017-2018) (Million US$)
Table Europe Key Players Customer Care BPO Market Share (2017-2018)
Table Europe Customer Care BPO Market Size by Type (2013-2018) (Million US$)
Table Europe Customer Care BPO Market Share by Type (2013-2018)
Table Europe Customer Care BPO Market Size by Application (2013-2018) (Million US$)
Table Europe Customer Care BPO Market Share by Application (2013-2018)
Figure China Customer Care BPO Market Size 2013-2018 (Million US$)
Table China Key Players Customer Care BPO Revenue (2017-2018) (Million US$)
Table China Key Players Customer Care BPO Market Share (2017-2018)
Table China Customer Care BPO Market Size by Type (2013-2018) (Million US$)
Table China Customer Care BPO Market Share by Type (2013-2018)
Table China Customer Care BPO Market Size by Application (2013-2018) (Million US$)
Table China Customer Care BPO Market Share by Application (2013-2018)
Figure Japan Customer Care BPO Market Size 2013-2018 (Million US$)
Table Japan Key Players Customer Care BPO Revenue (2017-2018) (Million US$)
Table Japan Key Players Customer Care BPO Market Share (2017-2018)
Table Japan Customer Care BPO Market Size by Type (2013-2018) (Million US$)
Table Japan Customer Care BPO Market Share by Type (2013-2018)
Table Japan Customer Care BPO Market Size by Application (2013-2018) (Million US$)
Table Japan Customer Care BPO Market Share by Application (2013-2018)
Figure Southeast Asia Customer Care BPO Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Customer Care BPO Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Customer Care BPO Market Share (2017-2018)
Table Southeast Asia Customer Care BPO Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Customer Care BPO Market Share by Type (2013-2018)
Table Southeast Asia Customer Care BPO Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Customer Care BPO Market Share by Application (2013-2018)
Figure India Customer Care BPO Market Size 2013-2018 (Million US$)
Table India Key Players Customer Care BPO Revenue (2017-2018) (Million US$)
Table India Key Players Customer Care BPO Market Share (2017-2018)
Table India Customer Care BPO Market Size by Type (2013-2018) (Million US$)
Table India Customer Care BPO Market Share by Type (2013-2018)
Table India Customer Care BPO Market Size by Application (2013-2018) (Million US$)
Table India Customer Care BPO Market Share by Application (2013-2018)
Figure Central & South America Customer Care BPO Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Customer Care BPO Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Customer Care BPO Market Share (2017-2018)
Table Central & South America Customer Care BPO Market Size by Type (2013-2018) (Million US$)
Table Central & South America Customer Care BPO Market Share by Type (2013-2018)
Table Central & South America Customer Care BPO Market Size by Application (2013-2018) (Million US$)
Table Central & South America Customer Care BPO Market Share by Application (2013-2018)
Table Teleperformance Company Details
Table Teleperformance Revenue in Customer Care BPO Business (2013-2018) (Million US$)
Figure Teleperformance Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table Teleperformance Recent Development
Table Concentrix (Convergys) Company Details
Table Concentrix (Convergys) Revenue in Customer Care BPO Business (2013-2018)(Million US$)
Figure Concentrix (Convergys) Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table Concentrix (Convergys) Recent Development
Table Alorica Company Details
Table Alorica Revenue in Customer Care BPO Business (2013-2018)(Million US$)
Figure Alorica Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table Alorica Recent Development
Table Atento Company Details
Table Atento Revenue in Customer Care BPO Business (2013-2018)(Million US$)
Figure Atento Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table Atento Recent Development
Table Acticall (Sitel) Company Details
Table Acticall (Sitel) Revenue in Customer Care BPO Business (2013-2018)(Million US$)
Figure Acticall (Sitel) Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table Acticall (Sitel) Recent Development
Table Arvato Company Details
Table Arvato Revenue in Customer Care BPO Business (2013-2018)(Million US$)
Figure Arvato Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table Arvato Recent Development
Table Sykes Enterprises Company Details
Table Sykes Enterprises Revenue in Customer Care BPO Business (2013-2018)(Million US$)
Figure Sykes Enterprises Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table Sykes Enterprises Recent Development
Table TeleTech Holdings Company Details
Table TeleTech Holdings Revenue in Customer Care BPO Business (2013-2018)(Million US$)
Figure TeleTech Holdings Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table TeleTech Holdings Recent Development
Table Transcom Company Details
Table Transcom Revenue in Customer Care BPO Business (2013-2018)(Million US$)
Figure Transcom Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table Transcom Recent Development
Table Serco Company Details
Table Serco Revenue in Customer Care BPO Business (2013-2018)(Million US$)
Figure Serco Revenue Growth Rate in Customer Care BPO Business (2013-2018)
Table Serco Recent Development
Table HKT Teleservices Company Details
Table Comdata Company Details
Table Global Customer Care BPO Market Size by Regions (Million US$) 2018-2025
Figure Global Customer Care BPO Market Size Share by Regions (2018-2025)
Figure Global Customer Care BPO Market Size Share by Regions in 2025
Figure United States Customer Care BPO Market Size Forecast (2018-2025)(Million USD)
Figure Europe Customer Care BPO Market Size Forecast (2018-2025)(Million USD)
Figure China Customer Care BPO Market Size Forecast (2018-2025)(Million USD)
Figure Japan Customer Care BPO Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Customer Care BPO Market Size Forecast (2018-2025)(Million USD)
Figure India Customer Care BPO Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Customer Care BPO Market Size Forecast (2018-2025)(Million USD)
Table Global Customer Care BPO Market Size by Product (2018-2025) (Million US$)
Figure Global Customer Care BPO Market Size by Product (2018-2025)
Figure Global Customer Care BPO Market Size by Product in 2025
Table Global Customer Care BPO Market Size by Application (2018-2025) (Million US$)
Figure Global Customer Care BPO Market Size by Application (2018-2025)
Figure Global Customer Care BPO Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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