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Global Call Center Outsourcings Market Size, Status and Forecast 2018-2025

Published By :

QYResearch

Published Date : Oct 2018

Category :

Software

No. of Pages : 114 Pages

Call centers are the business consulting services where expert agents answer calls from the customers etc. The customers could call an organization before, during or after they purchase a product and this could be for their diverse needs.
In 2017, the global Call Center Outsourcings market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global Call Center Outsourcings status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Center Outsourcings development in United States, Europe and China.

The key players covered in this study
Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp

Market segment by Type, the product can be split into
Inbound Call Services
Outbound Call Services
Others

Market segment by Application, split into
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Call Center Outsourcings status, future forecast, growth opportunity, key market and key players.
To present the Call Center Outsourcings development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Call Center Outsourcings are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Call Center Outsourcings Market Size Growth Rate by Type (2013-2025)
1.4.2 Inbound Call Services
1.4.3 Outbound Call Services
1.4.4 Others
1.5 Market by Application
1.5.1 Global Call Center Outsourcings Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Retail
1.5.4 Government
1.5.5 IT & Telecommunication
1.5.6 Defense Aerospace & Intelligence
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Call Center Outsourcings Market Size
2.2 Call Center Outsourcings Growth Trends by Regions
2.2.1 Call Center Outsourcings Market Size by Regions (2013-2025)
2.2.2 Call Center Outsourcings Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Call Center Outsourcings Market Size by Manufacturers
3.1.1 Global Call Center Outsourcings Revenue by Manufacturers (2013-2018)
3.1.2 Global Call Center Outsourcings Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Call Center Outsourcings Market Concentration Ratio (CR5 and HHI)
3.2 Call Center Outsourcings Key Players Head office and Area Served
3.3 Key Players Call Center Outsourcings Product/Solution/Service
3.4 Date of Enter into Call Center Outsourcings Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Call Center Outsourcings Market Size by Type (2013-2018)
4.2 Global Call Center Outsourcings Market Size by Application (2013-2018)

5 United States
5.1 United States Call Center Outsourcings Market Size (2013-2018)
5.2 Call Center Outsourcings Key Players in United States
5.3 United States Call Center Outsourcings Market Size by Type
5.4 United States Call Center Outsourcings Market Size by Application

6 Europe
6.1 Europe Call Center Outsourcings Market Size (2013-2018)
6.2 Call Center Outsourcings Key Players in Europe
6.3 Europe Call Center Outsourcings Market Size by Type
6.4 Europe Call Center Outsourcings Market Size by Application

7 China
7.1 China Call Center Outsourcings Market Size (2013-2018)
7.2 Call Center Outsourcings Key Players in China
7.3 China Call Center Outsourcings Market Size by Type
7.4 China Call Center Outsourcings Market Size by Application

8 Japan
8.1 Japan Call Center Outsourcings Market Size (2013-2018)
8.2 Call Center Outsourcings Key Players in Japan
8.3 Japan Call Center Outsourcings Market Size by Type
8.4 Japan Call Center Outsourcings Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Call Center Outsourcings Market Size (2013-2018)
9.2 Call Center Outsourcings Key Players in Southeast Asia
9.3 Southeast Asia Call Center Outsourcings Market Size by Type
9.4 Southeast Asia Call Center Outsourcings Market Size by Application

10 India
10.1 India Call Center Outsourcings Market Size (2013-2018)
10.2 Call Center Outsourcings Key Players in India
10.3 India Call Center Outsourcings Market Size by Type
10.4 India Call Center Outsourcings Market Size by Application

11 Central & South America
11.1 Central & South America Call Center Outsourcings Market Size (2013-2018)
11.2 Call Center Outsourcings Key Players in Central & South America
11.3 Central & South America Call Center Outsourcings Market Size by Type
11.4 Central & South America Call Center Outsourcings Market Size by Application

12 International Players Profiles
12.1 Aditya Birla Minacs
12.1.1 Aditya Birla Minacs Company Details
12.1.2 Company Description and Business Overview
12.1.3 Call Center Outsourcings Introduction
12.1.4 Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2013-2018)
12.1.5 Aditya Birla Minacs Recent Development
12.2 Atento
12.2.1 Atento Company Details
12.2.2 Company Description and Business Overview
12.2.3 Call Center Outsourcings Introduction
12.2.4 Atento Revenue in Call Center Outsourcings Business (2013-2018)
12.2.5 Atento Recent Development
12.3 Concentrix
12.3.1 Concentrix Company Details
12.3.2 Company Description and Business Overview
12.3.3 Call Center Outsourcings Introduction
12.3.4 Concentrix Revenue in Call Center Outsourcings Business (2013-2018)
12.3.5 Concentrix Recent Development
12.4 Conduent
12.4.1 Conduent Company Details
12.4.2 Company Description and Business Overview
12.4.3 Call Center Outsourcings Introduction
12.4.4 Conduent Revenue in Call Center Outsourcings Business (2013-2018)
12.4.5 Conduent Recent Development
12.5 Convergys Corporation
12.5.1 Convergys Corporation Company Details
12.5.2 Company Description and Business Overview
12.5.3 Call Center Outsourcings Introduction
12.5.4 Convergys Corporation Revenue in Call Center Outsourcings Business (2013-2018)
12.5.5 Convergys Corporation Recent Development
12.6 Datacom Group
12.6.1 Datacom Group Company Details
12.6.2 Company Description and Business Overview
12.6.3 Call Center Outsourcings Introduction
12.6.4 Datacom Group Revenue in Call Center Outsourcings Business (2013-2018)
12.6.5 Datacom Group Recent Development
12.7 DialAmerica
12.7.1 DialAmerica Company Details
12.7.2 Company Description and Business Overview
12.7.3 Call Center Outsourcings Introduction
12.7.4 DialAmerica Revenue in Call Center Outsourcings Business (2013-2018)
12.7.5 DialAmerica Recent Development
12.8 Firstsource
12.8.1 Firstsource Company Details
12.8.2 Company Description and Business Overview
12.8.3 Call Center Outsourcings Introduction
12.8.4 Firstsource Revenue in Call Center Outsourcings Business (2013-2018)
12.8.5 Firstsource Recent Development
12.9 Focus Services
12.9.1 Focus Services Company Details
12.9.2 Company Description and Business Overview
12.9.3 Call Center Outsourcings Introduction
12.9.4 Focus Services Revenue in Call Center Outsourcings Business (2013-2018)
12.9.5 Focus Services Recent Development
12.10 Genpact
12.10.1 Genpact Company Details
12.10.2 Company Description and Business Overview
12.10.3 Call Center Outsourcings Introduction
12.10.4 Genpact Revenue in Call Center Outsourcings Business (2013-2018)
12.10.5 Genpact Recent Development
12.11 InfoCision Management Corporation
12.12 Inktel Direct
12.13 iQor
12.14 NCO Group
12.15 One World Direct
12.16 Qualfon
12.17 Sitel
12.18 Sykes Enterprises
12.19 SupportSave
12.20 Tech Mahindra
12.21 Teleperformance
12.22 Televerde
12.23 TeleTech
12.24 TELUS International
12.25 Transcom WorldWide
12.26 Ubiquity Global Services
12.27 United Nearshore Operations
12.28 WNS Global Services
12.29 Webhelp

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table

List of Tables and Figures

Table Call Center Outsourcings Key Market Segments
Table Key Players Call Center Outsourcings Covered
Table Global Call Center Outsourcings Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Call Center Outsourcings Market Size Market Share by Type 2013-2025
Figure Inbound Call Services Figures
Table Key Players of Inbound Call Services
Figure Outbound Call Services Figures
Table Key Players of Outbound Call Services
Figure Others Figures
Table Key Players of Others
Table Global Call Center Outsourcings Market Size Growth by Application 2013-2025 (Million US$)
Figure BFSI Case Studies
Figure Retail Case Studies
Figure Government Case Studies
Figure IT & Telecommunication Case Studies
Figure Defense Aerospace & Intelligence Case Studies
Figure Others Case Studies
Figure Call Center Outsourcings Report Years Considered
Table Global Call Center Outsourcings Market Size 2013-2025 (Million US$)
Figure Global Call Center Outsourcings Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Call Center Outsourcings Market Size by Regions 2013-2025 (Million US$)
Table Global Call Center Outsourcings Market Size by Regions 2013-2018 (Million US$)
Table Global Call Center Outsourcings Market Share by Regions 2013-2018
Figure Global Call Center Outsourcings Market Share by Regions 2013-2018
Figure Global Call Center Outsourcings Market Share by Regions 2018
Table Market Top Trends
Table Global Call Center Outsourcings Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Call Center Outsourcings Market Share by Manufacturers (2013-2018)
Figure Global Call Center Outsourcings Market Share by Manufacturers in 2018
Table Global Call Center Outsourcings Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Call Center Outsourcings Product/Solution/Service
Table Date of Enter into Call Center Outsourcings Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Call Center Outsourcings Market Size by Type (2013-2018) (Million US$)
Table Global Call Center Outsourcings Market Size Share by Type (2013-2018)
Figure Global Call Center Outsourcings Market Size Market Share by Type (2013-2018)
Table Global Call Center Outsourcings Market Size by Application (2013-2018) (Million US$)
Table Global Call Center Outsourcings Market Size Share by Application (2013-2018)
Figure Global Call Center Outsourcings Market Size Market Share by Application (2013-2018)
Figure Global Call Center Outsourcings Revenue Market Share by Application in 2017
Figure United States Call Center Outsourcings Market Size 2013-2018 (Million US$)
Table United States Key Players Call Center Outsourcings Revenue (2017-2018) (Million US$)
Table United States Key Players Call Center Outsourcings Market Share (2017-2018)
Table United States Call Center Outsourcings Market Size by Type (2013-2018) (Million US$)
Table United States Call Center Outsourcings Market Share by Type (2013-2018)
Table United States Call Center Outsourcings Market Size by Application (2013-2018) (Million US$)
Table United States Call Center Outsourcings Market Share by Application (2013-2018)
Figure Europe Call Center Outsourcings Market Size 2013-2018 (Million US$)
Table Europe Key Players Call Center Outsourcings Revenue (2017-2018) (Million US$)
Table Europe Key Players Call Center Outsourcings Market Share (2017-2018)
Table Europe Call Center Outsourcings Market Size by Type (2013-2018) (Million US$)
Table Europe Call Center Outsourcings Market Share by Type (2013-2018)
Table Europe Call Center Outsourcings Market Size by Application (2013-2018) (Million US$)
Table Europe Call Center Outsourcings Market Share by Application (2013-2018)
Figure China Call Center Outsourcings Market Size 2013-2018 (Million US$)
Table China Key Players Call Center Outsourcings Revenue (2017-2018) (Million US$)
Table China Key Players Call Center Outsourcings Market Share (2017-2018)
Table China Call Center Outsourcings Market Size by Type (2013-2018) (Million US$)
Table China Call Center Outsourcings Market Share by Type (2013-2018)
Table China Call Center Outsourcings Market Size by Application (2013-2018) (Million US$)
Table China Call Center Outsourcings Market Share by Application (2013-2018)
Figure Japan Call Center Outsourcings Market Size 2013-2018 (Million US$)
Table Japan Key Players Call Center Outsourcings Revenue (2017-2018) (Million US$)
Table Japan Key Players Call Center Outsourcings Market Share (2017-2018)
Table Japan Call Center Outsourcings Market Size by Type (2013-2018) (Million US$)
Table Japan Call Center Outsourcings Market Share by Type (2013-2018)
Table Japan Call Center Outsourcings Market Size by Application (2013-2018) (Million US$)
Table Japan Call Center Outsourcings Market Share by Application (2013-2018)
Figure Southeast Asia Call Center Outsourcings Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Call Center Outsourcings Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Call Center Outsourcings Market Share (2017-2018)
Table Southeast Asia Call Center Outsourcings Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Call Center Outsourcings Market Share by Type (2013-2018)
Table Southeast Asia Call Center Outsourcings Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Call Center Outsourcings Market Share by Application (2013-2018)
Figure India Call Center Outsourcings Market Size 2013-2018 (Million US$)
Table India Key Players Call Center Outsourcings Revenue (2017-2018) (Million US$)
Table India Key Players Call Center Outsourcings Market Share (2017-2018)
Table India Call Center Outsourcings Market Size by Type (2013-2018) (Million US$)
Table India Call Center Outsourcings Market Share by Type (2013-2018)
Table India Call Center Outsourcings Market Size by Application (2013-2018) (Million US$)
Table India Call Center Outsourcings Market Share by Application (2013-2018)
Figure Central & South America Call Center Outsourcings Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Call Center Outsourcings Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Call Center Outsourcings Market Share (2017-2018)
Table Central & South America Call Center Outsourcings Market Size by Type (2013-2018) (Million US$)
Table Central & South America Call Center Outsourcings Market Share by Type (2013-2018)
Table Central & South America Call Center Outsourcings Market Size by Application (2013-2018) (Million US$)
Table Central & South America Call Center Outsourcings Market Share by Application (2013-2018)
Table Aditya Birla Minacs Company Details
Table Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2013-2018) (Million US$)
Figure Aditya Birla Minacs Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table Aditya Birla Minacs Recent Development
Table Atento Company Details
Table Atento Revenue in Call Center Outsourcings Business (2013-2018)(Million US$)
Figure Atento Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table Atento Recent Development
Table Concentrix Company Details
Table Concentrix Revenue in Call Center Outsourcings Business (2013-2018)(Million US$)
Figure Concentrix Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table Concentrix Recent Development
Table Conduent Company Details
Table Conduent Revenue in Call Center Outsourcings Business (2013-2018)(Million US$)
Figure Conduent Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table Conduent Recent Development
Table Convergys Corporation Company Details
Table Convergys Corporation Revenue in Call Center Outsourcings Business (2013-2018)(Million US$)
Figure Convergys Corporation Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table Convergys Corporation Recent Development
Table Datacom Group Company Details
Table Datacom Group Revenue in Call Center Outsourcings Business (2013-2018)(Million US$)
Figure Datacom Group Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table Datacom Group Recent Development
Table DialAmerica Company Details
Table DialAmerica Revenue in Call Center Outsourcings Business (2013-2018)(Million US$)
Figure DialAmerica Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table DialAmerica Recent Development
Table Firstsource Company Details
Table Firstsource Revenue in Call Center Outsourcings Business (2013-2018)(Million US$)
Figure Firstsource Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table Firstsource Recent Development
Table Focus Services Company Details
Table Focus Services Revenue in Call Center Outsourcings Business (2013-2018)(Million US$)
Figure Focus Services Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table Focus Services Recent Development
Table Genpact Company Details
Table Genpact Revenue in Call Center Outsourcings Business (2013-2018)(Million US$)
Figure Genpact Revenue Growth Rate in Call Center Outsourcings Business (2013-2018)
Table Genpact Recent Development
Table InfoCision Management Corporation Company Details
Table Inktel Direct Company Details
Table iQor Company Details
Table NCO Group Company Details
Table One World Direct Company Details
Table Qualfon Company Details
Table Sitel Company Details
Table Sykes Enterprises Company Details
Table SupportSave Company Details
Table Tech Mahindra Company Details
Table Teleperformance Company Details
Table Televerde Company Details
Table TeleTech Company Details
Table TELUS International Company Details
Table Transcom WorldWide Company Details
Table Ubiquity Global Services Company Details
Table United Nearshore Operations Company Details
Table WNS Global Services Company Details
Table Webhelp Company Details
Table Global Call Center Outsourcings Market Size by Regions (Million US$) 2018-2025
Figure Global Call Center Outsourcings Market Size Share by Regions (2018-2025)
Figure Global Call Center Outsourcings Market Size Share by Regions in 2025
Figure United States Call Center Outsourcings Market Size Forecast (2018-2025)(Million USD)
Figure Europe Call Center Outsourcings Market Size Forecast (2018-2025)(Million USD)
Figure China Call Center Outsourcings Market Size Forecast (2018-2025)(Million USD)
Figure Japan Call Center Outsourcings Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Call Center Outsourcings Market Size Forecast (2018-2025)(Million USD)
Figure India Call Center Outsourcings Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Call Center Outsourcings Market Size Forecast (2018-2025)(Million USD)
Table Global Call Center Outsourcings Market Size by Product (2018-2025) (Million US$)
Figure Global Call Center Outsourcings Market Size by Product (2018-2025)
Figure Global Call Center Outsourcings Market Size by Product in 2025
Table Global Call Center Outsourcings Market Size by Application (2018-2025) (Million US$)
Figure Global Call Center Outsourcings Market Size by Application (2018-2025)
Figure Global Call Center Outsourcings Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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