BPO Services North America (NAFTA) Industry Guide 2017

BPO Services North America (NAFTA) Industry Guide 2017

  • MarketLine
  • April 2017
  • Advertising and Marketing
  • 87 pages

Report Description

BPO Services North America (NAFTA) Industry Guide 2017


The NAFTA BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.


Essential resource for top-line data and analysis covering the NAFTA bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

Key Highlights

- The North American Free Trade Agreement (NAFTA) is a trade agreement between the countries in North America: the US, Canada and Mexico. The bpo services industry within the NAFTA countries had a total market value of $65,048.0 million in 2016.The Mexico was the fastest growing country, with a CAGR of 6.3% over the 2012-16 period.
- Within the bpo services industry, the US is the leading country among the NAFTA bloc, with market revenues of $59,367.3 million in 2016. This was followed by Canada and Mexico, with a value of $4,481.5 and $1,199.3 million, respectively.
- The US is expected to lead the bpo services industry in the NAFTA bloc, with a value of $68,537.6 million in 2021, followed by Canada and Mexico with expected values of $5,221.2 and $1,544.3 million, respectively.


- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the NAFTA bpo services market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the NAFTA bpo services market
- Leading company profiles reveal details of key bpo services market players NAFTA operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the NAFTA bpo services market with five year forecasts
- Compares data from the US, Canada and Mexico, alongside individual chapters on each country

Reasons to buy

- What was the size of the NAFTA bpo services market by value in 2016?
- What will be the size of the NAFTA bpo services market in 2021?
- What factors are affecting the strength of competition in the NAFTA bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up the NAFTA bpo services market?

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