Auto Service, Maintenance and Repair - US - December 2016

Auto Service, Maintenance and Repair - US - December 2016

  • Mintel
  • January 2017
  • Parts & Suppliers
  • 0 pages

Report Description

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Auto service, maintenance, and repair is a critical component of vehicle ownership. Vehicles require regular maintenance and upkeep to ensure their longevity and use, and neglecting such responsibilities can result in extremely costly repairs for consumers.

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Table of Content

Overview

What you need to know
Definition

Executive Summary

The issues
Auto service, maintenance and repair expenditures tops $172 billion in 2016
Figure 1: Total US retail sales and fan chart forecast of Auto Service, Maintenance and Repair, at current prices, 2011-21
Consumers are wary of shady service providers
Figure 2: Attitudes toward service providers, by age and area, August 2016
Consumers aren’t proactively scheduling service
Figure 3: Vehicle maintenance behavior, August 2016
Amenities nice to have but not necessary
Figure 4: Factors for choosing a service location, August 2016
The opportunities
Consumers want digital reminders for service and maintenance
Figure 5: Attitudes toward service providers, by age, August 2016
On-demand auto service and maintenance gains traction
Figure 6: Attitudes on service providers, by age, August 2016
Parents likely to use social media to find a mechanic
Figure 7: Attitudes toward service providers, by parental status, August 2016

What it means

Success Stories

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