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Telecom Managed Services Market 2013-2018

Mind Commerce Publishing
Published Date » 2013-02-18
No. Of Pages » 77

A trend that began about a decade ago for telecommunications network operators has accelerated in recent years.  This trend, to outsource infrastructure as well as certain operational support to third party managed communications providers, is reaching a next stage in evolution.  Historically, telecom operators have looked to service bureau providers for intermediation services, database services, and various OSS/BSS support. The more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure (CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE). 
 
Carriers' desire to cut Operating Expenses (OpEX) and CapEx has driven growth in the telecom outsourcing market by 4% CAGR and is expected to reach $76 billion by 2016.   The top players such as Alcatel-Lucent, Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services. 
 
The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services.  This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.
 
This research provides insights into the current and future state of telecom managed services with a view into the anticipated marketplace through 2018.  This report provides the reader with an understanding of the telecom managed service market landscape including market direction, core deliverables, significant players, pricing analysis, cloud computing trends for managed service, cost-benefit advantages over self-managed solutions, and market positioning.
 
To complement this research, the purchaser of this report is entitled to also receive any (one) currently available Mind Commerce next generation telecom report at no additional charge.  Company-wide license purchasers are entitled to up to three (3) currently available Mind Commerce next generation telecom and/or value added services reports at no additional charge. 
 
Target Audience:

  • Telecom network operators
  • Managed services providers
  • Application developers and ASP
  • Network integration companies
  • Network infrastructure providers
 
Companies in Report: 

  • Alcatel-Lucent
  • Amdocs Ltd.
  • Apple
  • AricentInc.       
  • Atos Origin S.A            
  • BytemobileInc.            
  • Cisco Systems Inc.       
  • Ericsson           
  • HP
  • Huawei Technologies Co. Ltd
  • IBM     
  • Infosys
  • Juniper Networks
  • LG Electronics 
  • Neustar           
  • Nokia Siemens Networks        
  • Syniverse         
  • TNS
Table of Contents:
 
1.0 EXECUTIVE SUMMARY  5

2.0 INTRODUCTION  8

3.0 TYPES OF SERVICES PROVIDED BY THE TELECOM VENDOR  12
3.1 TECHNICAL SERVICES 13
3.2 PROFESSIONAL SERVICES  13
3.3 MANAGED SERVICES  13

4.0 AN OVERVIEW ON MANAGED SERVICE  14
4.1 MANAGED SERVICE PROVIDER (MSP)  14
4.2 REASONS FOR SHIFTING SOLUTION PROVIDERS TO MANAGED SERVICES MODELS 14
4.3 BENEFITS OF PROVIDING MANAGED SERVICE  15
4.4 BECOMING A MANAGED SERVICE PROVIDER  16
4.5 THE CORE DELIVERABLES OF A BASIC MANAGED SERVICES OFFERING 17
4.6 WHAT SHOULD BE INCLUDED IN A MANAGED SERVICES AGREEMENT 18
4.7 HOW TO PRICE MANAGED SERVICE PROVIDER (MSP) OFFERINGS  20
4.7.1  POPULAR PRICING MODEL 22

5.0 AN OVERVIEW FOR TELECOM SERVICE PROVIDERS  24
5.1 CHANGING TELECOMMUNICATIONS MARKETPLACE 24
5.2 MANAGED SERVICES BUSINESS MODELS 26
5.2.1  MANAGED SERVICES BUSINESS MODEL OPTIONS  27
5.3 BUILDING BUSINESS 30
5.4 MANAGED SERVICES DEMYSTIFIED - HOW TO BE BENEFITED 31

6.0 CURRENT TREND IN THE TELCO SECTOR -MANAGED SERVICES AND CLOUD COMPUTING 33
6.1 TELCOS CONTINUE TO RECOGNIZE THE NEED TO OFFER MANAGED SERVICES  33
6.2 TELECOM OUTSOURCING, MANAGED SERVICES A $76 BILLION OPPORTUNITY BY 2016  34
6.3 TELCOS ON TRACK TO SPEND $75 BILLION PER YEAR ON OUTSOURCED SERVICES BY  36
2016 36
6.4 MANAGED SERVICES REVENUE TO SURPASS INFRASTRUCTURE SALES FOR MAJOR TELECOM VENDORS, NEW REPORT FINDS 37
6.5 SHALL VENDORS CONTINUE TO PROVIDE MANAGED SERVICE 39
6.6 ALCATEL-LUCENT INVESTING $2.1 BILLION IN TO FUND RESTRUCTURING PROGRAM 40
6.7 ISSUES AND KEY CONCERNS FOR MANAGED SERVICES 40
6.8 CLOUD COMPUTING  42

7.0 THE COMPETITIVE PICTURE FOR MANAGED SERVICE 44
7.1 MANAGED SERVICE MARKET  44
7.1.1  ALCATEL-LUCENT  44
7.1.2  AMDOCS LTD.  46
7.1.3  ARICENT INC. 47
7.1.4  ATOS ORIGIN S.A  48
7.1.5  BYTEMOBILE INC.  50
7.1.6  CISCO SYSTEMS INC. 50
7.1.7  ERICSSON 51
7.1.8  HUAWEI  TECHNOLOGIES CO. LTD 52
7.1.9  INFOSYS  53
7.1.10  NEUSTAR  55
7.1.11  NOKIA SIEMENS NETWORKS 56
7.1.12  SYNIVERSE 57
7.1.13  TNS 58

8.0 MANAGED SERVICE PROVIDER PLATFORM 59
8.1 EASE TO TRANSITION EXISTING CUSTOMERS TO MANAGED SERVICES  59
8.2 HOW CAN MANAGED SERVICES INCREASE SOLUTIONS AND SERVICES SALES 59
8.3 HOW MANAGED SERVICES CAN BE MARKETED  60

9.0 NEXT-GENERATION MANAGED SERVICES: THE KEY TO BUSINESS TRANSFORMATION  63
9.1 WHY BUSINESS TRANSFORMATION IS NECESSARY 63
9.1.1  THE AVAILABILITY OF AFFORDABLE BROADBAND 64
9.1.2  INCREASED DEMAND FOR THE HIGH-QUALITY, CONVERGED MULTIMEDIA SERVICES ENABLED BY UBIQUITOUS CONNECTIVITY  64
9.1.3  RELATIONSHIP BETWEEN COSTS AND REVENUES  64
9.2 KEY ELEMENTS OF NEXT-GENERATION MANAGED SERVICES 66
9.2.1  BUILD/OPERATE/MANAGE (BOM) FOR MOBILITY  67
9.2.2  MANAGED INFRASTRUCTURE  68
9.2.3  MANAGED END-TO-END SERVICES OPERATIONS  68
9.2.4  FULL OUTSOURCING  68

10.0 SELLING MANAGED SERVICES TO CLIENTS 70
10.1 UTILIZE EXPERT STATUS  70
10.2 MANAGED SERVICES GENERATES PREDICTABLE REVENUE 71

11.0 CHOOSING RIGHT MANAGED SERVICES PROVIDER 72

12.0 CONCLUSIONS AND RECOMMENDATIONS  76

List of Tables


Table 1: Types of services provided  12

List of Figures


Figure 1: Service Delivery Platform  11
Figure 2: Network Complexity and Resource Allocation 26
Figure 3: Hosted Applications 29
Figure 4: Managed Services structured from a scope and reward perspective  32
Figure 5: Managed Service Global Market by 2016 35
Figure 6: Market dominated by four major players  35
Figure 7: Service Providers to pay network equipment vendors $75B per year 36
Figure 8: Positioning of Outsourcing/Managed Services Vendor 44
Figure 9: Aricent's Managed Network Service 48
Figure 10: Service provider challenges 63
Figure 11: Managed Services Solutions are moving from network-centric to service-centric 67
Figure 12: Managed Services Value Delivered 69
Figure 13: A well-defined outsourcing model  73
Figure 14: Outsourcing Model Governance Process 74

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