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Published on : Jul 12, 2016

ALBANY, New York, July 12, 2016: ResearchMoz.us has announced the addition of the “Global Healthcare BPO Market 2016-2020” report to their offering. This report provides a thorough evaluation on the market and the research methodology employed is based on both primary and secondary research. An in-depth review of the product literature, press releases, and annual reports supports the future prediction of the global healthcare BPO market. An evaluation of the major segments of the market and their predicted growth by the end of 2020 have also been encapsulated under this study. 

The first part of the report comprises the market landscape section and this section elaborates on the market overview, definition of BPO, market forecast, and market size. The global healthcare business process outsourcing (BPO) market is predicted to expand at a 5.83% CAGR between 2016 and 2020. BPO is a subcategory of outsourcing involving the contracting of the responsibilities and operations of a particular business process to some third-party vendor having an expertise in that particular domain. This kind of outsourcing helps increase the operational efficiency, gives access to experienced talent, and in the long run reduces the overall cost of the organization. This is why, a number of healthcare providers are preferring BPO services owing to the advancement provided in patient care services, increased efficiency of staff, and cost reduction.

In the following section, the report elaborates upon the market segmentation. In terms of service, the report segments the global healthcare BPO market into finance and accounting (F&A), customer relationship management (CRM), and human resources. Amongst these, the segment of CRM holds the largest share of approximately 54% in the market. This is owing to the rising investments on outsourcing within healthcare services because of the development of the cloud-first and mobile-first strategies. 

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Geographically, the report categorizes the market into Asia Pacific (APAC), Europe, the Middle East, and Africa, and the Americas. Of these, in 2015, the Americas led the market with a share of 43%. This is owing to the rising healthcare expenditure resulting in increased investments in advanced technologies by healthcare firms, hence spurring the growth of the healthcare BPO market here.

Next in the report is an analysis on the drivers, restraints, and challenges. The growing integrated and automation sourcing strategies and the increasing count of government regulations are amongst the prime factors stimulating the growth of the global healthcare BPO market. In addition, the increasing access to technology will also positively impact this market. Furthermore, the introduction of cloud-based BPO within the healthcare sector and the rising medical document outsourcing are the major trends seen in the market. However, the absence of information and communication technology (ICT) infrastructure, the strict regulatory norms, and interoperability problems may inhibit the development of this market.

At the end of the report, the vendor landscape section presents information on vendorsholding significant share in this market. Some of these vendors are Accenture, Cognizant Technology Solutions (CTS), Genpact, TCS, Xerox, Accretive Health, Acclaris, ACS, Acura, Aegis, and Aditya Birla Minacs, among others.

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