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Next Generation Network OSS/BSS Market and Forecast 2013-2018

Mind Commerce Publishing
Published Date » 2013-05-20
No. Of Pages » 234
  Overview:  
     
 NGN promises a high quality end-user experience. Telecommunications service providers expect the NGN framework to provide them with tools that would ensure customer loyalty. However, the path towards achieving the ideal NGN is fraught with formidable challenges. The most critical challenge confronting operators is optimizing their OSS and BSS platforms, systems, and processes. 
   
 With research beginning in 2007, the report Next Generation Network OSS/BSS Market and Forecast 2013-2018 provides a comprehensive analysis of drivers and issues related to technical and business aspects of OSS/BSS deployments and developments while forecasting their growth over the next five years. 
   
 Technical Overview of OSS and BSS in NGNs: This section begins...
Table of Contents:
 
1.0EXECUTIVE SUMMARY  9

2.0NEXT GENERATION NETWORKS (NGN)  11
2.1INTRODUCTION  11
2.2NGN IN CONTEXT  11
2.3OVERVIEW15
2.3.1TIMELINE15
2.4COMPARISON OF NGN WITH PUBLIC SWITCHED AND DATA NETWORKS  16
2.5NGN MARKET DRIVERS 17
2.5.1TELECOM OPERATOR AND VENDOR INTERESTS  17
2.5.2IMPROVEMENT IN ACCESS TECHNOLOGIES   18
2.5.3REDUCED VENDOR DEPENDENCY19
2.5.4RETURN ON INVESTMENT  19
2.6CHALLENGES FOR NGN 21
2.6.1LARGE SCALE CAPITAL EXPENDITURE22
2.6.2OPERATIONAL CHALLENGES 22
2.6.3INTEGRATION OF PRIVATE NETWORKS AND APPLICATIONS WITH PUBLIC NETWORKS 23
2.6.4QUALITY OF SERVICE (QOS)   23
2.6.5NATIONAL SECURITY AND COMPETITIVE POLICIES  24
2.7IP MULTIMEDIA SUBSYSTEM (IMS)25
2.7.1OVERVIEW25
2.7.2HOME SUBSCRIBER SERVER (HSS)26
2.7.3APPLICATION AND MEDIA SERVERS  26
2.7.4CALL SESSION CONTROL FUNCTION (CSCF)27
2.7.5INTERCONNECTION PROTOCOLS27
2.8IMS MARKET DRIVERS   28
2.8.1VALUE-ADDED SERVICES28
2.8.2TRANSPARENCY IN ACCESS   28
2.8.3SCALABILITY 28
2.8.4INDUSTRY CONSORTIA  28
2.8.5LTE   29
2.9CONCLUSIONS  30
2.9.1IMS SURVEY HIGHLIGHTS30

3.0NGN OSS/BSS: COMPONENTS, IMS IMPLICATIONS AND FRAMEWORKS 31
3.1OSS & BSS FUNCTIONS IN TELECOM OPERATOR ENVIRONMENT AND MARKET FORECAST31
3.1.1NETWORK PLANNING AND ENGINEERING (NPE) 31
3.1.2FAULT MANAGEMENT (FM) 32
3.1.3CONFIGURATION MANAGEMENT  33
3.1.4ACCOUNTING MANAGEMENT   34
3.1.5PERFORMANCE MANAGEMENT (PM)35
3.1.6PROVISIONING AND SERVICE ACTIVATION (PSA)35
3.1.7SECURITY MANAGEMENT  37
3.1.8INVENTORY MANAGEMENT (IM)37
3.1.9BILLING AND CUSTOMER CARE (B&CC)  38
3.1.10MEDIATION (MD)  39
3.1.11REVENUE ASSURANCE (RA)   40
3.1.12MOBILITY MANAGEMENT  40
3.1.13CUSTOMER MANAGEMENT  41
3.1.14TERMINAL MANAGEMENT42
3.2CHALLENGES FOR OSS AND BSS 42
3.3OSS CHALLENGES43
3.3.1STAKEHOLDER APPREHENSIONS 43
3.3.2FRAMEWORK TO INTEGRATE CUSTOMIZATION DEMANDS 44
3.3.3SMOOTH TRANSITION FROM EXISTING OSS FRAMEWORKS   44
3.3.4MULTI-VENDOR CO-ORDINATION  45
3.4BSS CHALLENGES46
3.5SDP: THE SHOCK ABSORBER  47
3.6TM FORUM SOLUTION FRAMEWORX 49
3.6.1KEY NGOSS TERMINOLOGY   52
3.6.2TAM53
3.6.3BUSINESS PROCESS FRAMEWORK (FORMERLY ETOM)54
3.6.4SID   57
3.6.5TNA 60
3.6.6APIS AND INTERFACES   62
3.6.7NGOSS COMPLIANCE TESTS  62
3.6.8THE NGOSS LIFECYCLE62
3.6.9ADVANTAGES OF NGOSS64

4.0APPROACHES AND TECHNOLOGIES   65
4.1FUNDAMENTAL CONCEPTS   65
4.1.1MIDDLEWARE65
4.1.2SOA-THE BEDROCK FOR SDP AND OSS/BSS 66
4.1.3SERVICE ORIENTED APPLICATION PROTOCOL (SOAP)68
4.1.4WEB SERVICES (WS)  69
4.1.5EXTENSIBLE MARKUP LANGUAGE (XML) 70
4.2OSS/BSS FRAMEWORKS  70
4.2.1TELECOMMUNICATION MANAGEMENT NETWORK (TMN) 70
4.2.2FCAPS   73
4.3MESSAGING FORMATS 75
4.3.1SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP)  75
4.3.2COMMON MANAGEMENT INFORMATION PROTOCOL (CMIP)78
4.4ENTERPRISE DATA ORGANIZATION APPROACHES79
4.4.1ENTERPRISE APPLICATION INTEGRATION (EAI)  79
4.4.2ENTERPRISE SERVICE BUS (ESB) 80
4.5APPROACHES TOWARDS IMS-ENABLING OSS/BSS  81
4.5.1OSS/J81
4.5.2MDA85
4.5.3INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)  87

5.0EMERGING OSS/BSS BUSINESS (REVENUE) MODEL ANALYSIS 88
5.1BUSINESS MODEL: TREND ANALYSIS 88
5.2ADVERTISING AS BUSINESS MODEL   89
5.2.1MODELS FOR EMERGING MARKETS / AREAS 89

6.0CSP (COMMUNICATION SERVICE PROVIDERS) IN OSS/BSS 90
6.1OTT MODEL WOULD CHANGE CSP'S (COMMUNICATION SERVICE PROVIDER) ROLE90
6.2TIERED PRICING FOR CSP90
6.3CUSTOMER BEHAVIOR ANALYSIS - A POWERFUL TOOL  91
6.4BSS MANAGED SERVICES92
6.5STRATEGIC DECISION LEVEL FOCUS   92
6.6TO-DO FOR CSP  94

7.0OSS/BSS MARKET TREND 2013 & BEYOND95
7.1TOP OSS/BSS TRENDS95
7.2MARKET IMPACT ANALYSIS OF TRENDS ON REGIONAL BUSINESS POLICY 96
7.3MOBILE OSS GROWTH   97
7.4MOBILE BSS INNOVATION 98
7.4.1ERICSSON CASE  100
7.5CLOUD & SINGLE BSS SOLUTION 101

8.0VENDOR ANALYSIS103
8.1VENDOR LANDSCAPE OBSERVATIONS103
8.2VENDOR CLASSIFICATION  104
8.2.1COMPREHENSIVE SOLUTION PROVIDING PURE OSS/BSS VENDORS104
8.2.2COMPREHENSIVE SOLUTION PROVIDING COMPOSITE VENDORS105
8.2.3CORE STRENGTH CONCENTRATORS - BSS106
8.2.4CORE STRENGTH CONCENTRATORS - OSS  108
8.3VENDOR INITIATIVES 109
8.3.1TOTAL VENDOR LIST 109
8.3.2AMDOCS110
8.3.3CBOSS   112
8.3.4CERILLION 117
8.3.5COMARCH119
8.3.6COMPTEL CORPORATION121
8.3.7COMVERSE   126
8.3.8CONVERGYS 128
8.3.9CVIDYA INC  129
8.3.10DORADO SOFTWARE131
8.3.11ELITECORE TECHNOLOGIES131
8.3.12ERICSSON  132
8.3.13EVOLVING SYSTEMS INC 133
8.3.14FORMULA TELECOM SOLUTIONS135
8.3.15HEWLETT-PACKARD COMPANY 136
8.3.16HIGHDEAL 137
8.3.17HUAWEI 138
8.3.18IBM  139
8.3.19INFOVISTA141
8.3.20INTEC TELECOM SYSTEMS (CSG INTERNATIONAL)142
8.3.21LOGNET SYSTEMS  144
8.3.22METRATECH 146
8.3.23MINDCTI LTD 147
8.3.24MYCOM 148
8.3.25NETCRACKER 150
8.3.26NEURAL TECHNOLOGIES 152
8.3.27OPENCLOUD153
8.3.28ORACLE  154
8.3.29REDKNEE155
8.3.30SUBEX   157
8.3.31SYNCHRONOSS 160
8.3.32TTI TELECOM161
8.3.33USHACOMM161
8.3.34VENTRAQ (FORMERLY ACE*COMM) 162
8.3.35VPISYSTEMS INC163
8.3.36WANDL (WIDE AREA NETWORK DESIGN LABORATORY)  165
8.3.37WEBNMS166
8.3.38XALTED 168
8.3.39XINTEC SA 169
8.3.40ZTE   170
8.3.41TELCORDIA TECHNOLOGIES INC  171
8.3.42NOKIA SIEMENS NETWORKS 173
8.3.43ALCATEL-LUCENT176
8.3.44ASCOM NETWORK TESTING  179
8.3.45ZIRA 180

9.0CASE STUDY 184
9.1ERICSSON RANKED #2 IN OSS/BSS AND SDP  184
9.2NETADMIN SYSTEMS MONITORS WORLD'S LARGEST LAN184
9.3AMDOCS CUSTOMER SUCCESS STORY185
9.4ERICSSON INVESTS AS NOKIA SIEMENS SELLS-OFF BSS/OSS SOFTWARE  187
9.5NETCRACKER PLANNING TO DEMONSTRATE BSS/OSS EFFICIENCY188
9.6ASCOM NETWORK TESTING ENHANCES TEMS DISCOVERY  189
9.7BSS/OSS TRANSFORMATION: ABSOLUTE IMPERATIVE IN THE 4G WORLD 191
9.8REDKNEE TO ACQUIRE NOKIA SIEMENS BSS BUSINESS FOR $52 MILLION  194
9.9ERICSSON WINS TELEPHONY BSS/OSS EXCELLENCE AWARD196

10.0  NGN OSS/BSS MARKET FORECAST ANALYSIS 2013 - 2018198
10.1  FORECAST METHODOLOGY   198
10.2  OSS & BSS SOFTWARE MARKET: COMBINED VS. SPLIT REVENUE 2013 - 2018   198
10.2.1COMBINED (OSS+BSS) REVENUE FORECAST  198
10.2.2REVENUE SPLIT: OSS VS. BSS SOFTWARE MARKET199
10.2.3OSS REVENUE SPLIT BY PLATFORM: WEB VS. MOBILE VS. WIRELESS DEVICE200
10.2.4BSS REVENUE SPLIT AMONG SERVICES: STANDARDIZED VS. CLOUD & CENTRALIZED   201
10.2.5OSS REVENUE MODULAR SPLIT: NPE VS. FM VS. PM VS. PSA VS. IM   202
10.2.6BSS REVENUE MODULAR SPLIT: B&CC VS. MD VS. RA 2013 - 2018 204
10.3  OSS+BSS) REVENUE DISTRIBUTION BY REGIONS VS. COMPONENTS 2013 - 2018  206
10.3.1REGIONAL DISTRIBUTION: NA VS. EMEA VS. CALA VS. APAC  206
10.3.2COMPONENT DISTRIBUTION: LICENSE VS. SERVICE VS. MAINTENANCE  208
10.4  OSS MODULAR REVENUE DISTRIBUTION IN REGIONS (NA VS. EMEA VS. CALA VS. APAC) VS. COMPONENTS 2013 - 2018 210
10.4.1NETWORK PLANNING AND ENGINEERING (NPE) 210
10.4.2FAULT MANAGEMENT (FM) 212
10.4.3PERFORMANCE MANAGEMENT (PM)214
10.4.4PROVISIONING AND SERVICE ACTIVATION (PSA)216
10.4.5INVENTORY MANAGEMENT (IM)219
10.5  BSS MODULAR REVENUE DISTRIBUTION IN REGIONS: NA VS. EMEA VS. CALA VS. APAC 2013 - 2018221
10.5.1BILLING AND CUSTOMER CARE (B&CC)  221
10.5.2MEDIATION (MD)  224
10.5.3REVENUE ASSURANCE (RA)   226
10.6  IMPROPER CARRIER BILLING: MNO'S REVENUE LOSS VS. SUSTAINED GAIN VS. BRAND IMPACT  228
10.6.1TOTAL BILLING VS. DIRECT BILLING REVENUE LOSS 2013 - 2018  228
10.6.2BRAND IMPACT AND SUSTAINED INVESTMENT GAIN 229
10.7  OSS/BSS VENDOR RAKING 2013  230

11.0  CONCLUSIONS AND RECOMMENDATIONS 232
11.1  RECOMMENDATIONS FOR OSS/BSS VENDORS   232

List of Tables


Table 1: Comparison Chart between NGN, PSTN and PSDN17
Table 2: OSS/BSS Vendor List110
Table 3: Impact of Direct Carrier Billing vs. Sustained Gain Percentage 229
Table 4: OSS/BSS Vendor Ranks and Net Profit Margin231

List of Figures

 
Figure 1: IMS Architecture Components  26
Figure 2: Percentage Weight Distribution among Three Drivers for Migrating to IMS   29
Figure 3: OSS and BSS Position Graph31
Figure 4: KABIRA PSA Framework36
Figure 5: Frameworx Schematic 50
Figure 6: NGOSS Schematic   51
Figure 7: eTOM framework   56
Figure 8: Operation Domain  57
Figure 9: SID Business Entity Framework 59
Figure 10: NGOSS Lifecycle Management63
Figure 11: Logical Layers of TMN Framework 73
Figure 12: NGOSS and OSS/J Synchronization 82
Figure 13: TMF/Prosspero Framework   83
Figure 14: OSS+BSS Combined Software Market Revenue 2013 - 2018198
Figure 15: OSS vs. BSS Revenue Split 2013 - 2018  199
Figure 16: OSS vs. BSS Revenue Sharing % among Totals 2013 - 2018  199
Figure 17: Platform OSS Revenue (web vs. mobile/wireless device) 2013 - 2018200
Figure 18: Web vs. Mobile vs. Wireless Device Market OSS Revenue 2013 - 2018 201
Figure 19: Standard vs. Cloud & Centralized BSS Revenue 2013 - 2018 202
Figure 20: Standard vs. Cloud/Centralized Consolidated BSS revenue 2013 - 2018202
Figure 21: NPE vs. FM vs. PM vs. PSA vs. IM: OSS Revenue 2013 - 2018 203
Figure 22: NPE vs. FM vs. PM vs. PSA vs. IM OSS Market 2013-2018 203
Figure 23: B&CC vs. MD vs. RA: BSS 2013 - 2018205
Figure 24: B&CC vs. MD vs. RA BSS Consolidated 2013 - 2018 205
Figure 25: OSS+BSS Revenue Distribution by NA vs. EMEA vs. CALA vs. APAC 207
Figure 26: NA/EMEA/CALA/APAC Market OSS+BSS Revenue 2013 - 2018207
Figure 27: OSS+BSS Revenue Distribution by License vs. Service vs. Maintenance Components 2013 - 2018 208
Figure 28: Component Market by OSS+BSS Revenue 2013 - 2018209
Figure 29: NPE Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 - 2018  210
Figure 30: NA/EMEA/CALA/APAC Regional Market NPE revenue 2013 - 2018 211
Figure 31: NPE Revenue by License vs. Service vs. Maintenance components 2013 - 2018211
Figure 32: FM revenue among NA vs. EMEA vs. CALA vs. APAC regions 2013 - 2018 213
Figure 33: NA/EMEA/CALA/APAC Regional Market of FM revenue 2013 - 2018   213
Figure 34: FM Revenue by License vs. Service vs. Maintenance Components 2013 - 2018 213
Figure 35: PM Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 - 2018  215
Figure 36: NA vs. EMEA vs. CALA vs. APAC Regional Market PM Revenue 2013 - 2018215
Figure 37: PM Revenue by License vs. Service vs. Maintenance Components 2013 - 2018215
Figure 38: PSA Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 - 2018 217
Figure 39: NA/EMEA/CALA/APAC Regional Market of PSA revenue 2013 - 2018  217
Figure 40: PSA Revenue by License vs. Service vs. Maintenance components 2013 - 2018218
Figure 41: IM Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 - 2018219
Figure 42: NA/EMEA/CALA/APAC Regional Market of IM revenue 2013 - 2018220
Figure 43: IM Revenue by License vs. Service vs. Maintenance Components 2013 - 2018  220
Figure 44: B&CC Revenue by NA vs. EMEA vs. CALA vs. APAC Regions 2013 - 2018222
Figure 45: NA vs. EMEA vs. CALA vs. APAC Regional Market of B&CC revenue 2013 - 2018222
Figure 46: B&CC Revenue by License vs. Service vs. Maintenance Components 2013 - 2018223
Figure 47: MD Revenue by NA vs. EMEA vs. CALA vs. APAC Regions 2013 - 2018224
Figure 48: NA/EMEA/CALA/APAC Regional Market of MD revenue 2013 - 2018225
Figure 49: MD Revenue by License vs. Service vs. Maintenance Components 2013 - 2018225
Figure 50: RA Revenue by NA vs. EMEA vs. CALA vs. APAC regions 2013 - 2018226
Figure 51: NA/EMEA/CALA/APAC Regional Market of RA revenue 2013 - 2018227
Figure 52: RA Revenue by License vs. Service vs. Maintenance Components 2013 - 2018  227
Figure 53: Worldwide Operators Total Billing Revenue vs. Direct Billing Revenue Loss 2013 - 2018 229
Figure 54: Worldwide Operators Direct Carrier Billing Revenue loss 2013 - 2018 229
Figure 55: OSS/BSS Vendor Net Profit Margin Trend  230

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