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Maximizing Retail Banking Cost Efficiency: Distribution channels and Expense Management

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Published Date : Dec 2013

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No. of Pages : 39 Pages


This report looks at how banks can improve their cost efficiency by examining distribution channels, customer engagement and expense management.


Banks across the world are revisiting their operational strategies, branch banking models, distribution channels and expansion strategies to achieve cost efficiencies and increase profits. To increase profitability, the focus is on selling high-margin profitable products and services, and scaling down unprofitable operations.


  • This report reviews the latest strategies being employed by retail banks to increase profitability 
  • Examination of the most cost efficient distribution channels, customer engagement strategies and expenses framework

Reasons To Buy

  • Gain insight into the various distribution channels and expense management frameworks adopted by banks to maximize cost efficiencies 
  • Gauge best practice within the industry 
  • Examine case studies of various banks across the world to increase profitability and acheive cost effiency

Key Highlights

Table of Content

1 Executive Summary

2 Retail Banking Market Dynamics and Profitability Outlook
2.1 Profitability Outlook of Retail Banks
2.2 Analysis of Market Drivers and Key Challenges

3 Distribution Channels and Consumer Engagement Strategies
3.1 Distribution Channel Framework for Profitability
3.1.1 Revenue generation strategies
3.1.2 Cost-reduction strategies
3.2 Best Practices
3.2.1 Danske Bank migrates towards digital banking to cut costs
3.2.2 BBVA focusing on self-service channels to reduce operating costs
3.2.3 ASB Bank in New Zealand launched a virtual bank for effective customer engagement
3.2.4 Maybank customer engagement strategy
3.2.5 Union First Markets loyalty program to scale-up business
3.2.6 Department store concepts adopted by Mauritius Commercial bank to cross-sell

4 Appendix
4.1 Methodology
4.2 Contact Timetric
4.3 About Timetric
4.4 Timetrics Services
4.5 Disclaimer

List of Table

Table 1: Current and Future Drivers of Retail Banking Profitability
Table 2: Impact of Banking Regulations

List of Chart

Figure 1: Market Drivers and Key Challenges
Figure 2: Key Factors for Technological Investment
Figure 3: Distribution Channels Best Framework for Profitability
Figure 4: Channel Evolution in Multichannel Banking
Figure 5: Channel Evolution by Products and Services in Multichannel Banking
Figure 6: Next Generation Branch Banking Models
Figure 7: US Bank In-Store Branch
Figure 8: Case Study Danske Bank
Figure 9: Case Study BBVA Bank
Figure 10: Case Study ASB Bank
Figure 11: Snapshot of ASB Virtual Branch on Facebook
Figure 12: Case Study Maybank
Figure 13: Total Relationship Banking Loyalty Program Offered by Union First Market Bank
Figure 14: Case Study Mauritius Commercial Bank

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