Knowledge Management (KM) in Financial Services

Published Date » 2012-10-04
No. Of Pages » 69
 This report presents some of the key concepts and practices that demonstrate the variety of ways that Knowledge Management can be applied in the financial services industry 
 It provides detailed case studies regarding the role of the knowledge management process in the success of many organizations such as Wells Fargo Bank and Bank of New York Mellon 
    Blending and using the companys internal and external information and transforming it into actionable knowledge through technology is called KM. Knowledge can be either internal or external but the problem lies in capturing and managing it for the organizations improvement. Information is scattered throughout an organization and it can be in the form of Microsoft Word or PDF documents, in hard...
Table of Content

1 Executive Summary

2 Introduction

2.1 Why do Bankers Care About KM?
2.2 Objectives of the Report
2.3 Overview of KM
2.3.1 The knowledge economy
2.3.2 The knowledge corporation
2.4 The Emergence of KM
2.4.1 The knowledge view
2.4.2 What is knowledge?
2.4.3 What then is KM?
2.4.4 Knowledge product strategy
2.4.5 IP strategy
2.4.6 Knowledge work strategy
2.5 Common KM Practices
2.6 Some Classic Examples of KM
2.6.1 Hughes Space and Communications
2.6.2 Dow Chemical
2.6.3 CIBC

3 Streaming Knowledge Discovery through Advanced System Integration
3.1 Knowledge Discovery
3.2 The Traditional Knowledge Discovery Process
3.2.1 Problems with the traditional knowledge discovery process
3.3 The Automated Knowledge Discovery Process
3.3.1 Project objectives and implementation characteristics
3.4 The Expected Benefits of Automated Knowledge Discovery at Bank of Montreal

4 Building the Global Corporate University
4.1 What is a Corporate University?
4.2 Building a Corporate University
4.3 The Governing Body
4.4 The Vision
4.4.1 The new learning model
4.5 Creating a Corporate Identity
4.5.1 Attracting and retaining the best people
4.5.2 Capitalizing on synergies
4.5.3 Improving cost-effectiveness
4.5.4 Promoting corporate culture and identity
4.5.5 Creating an effective learning architecture
4.5.6 Promoting self-directed development
4.6 The Scope of DBU
4.7 Cross-divisional T&D
4.8 School of Leadership
4.8.1 School of IT Training
4.8.2 School of Personal Effectiveness
4.8.3 The School of Finance and Commerce
4.8.4 Learning and knowledge services
4.8.5 DBU operations
4.8.6 The funding strategy
4.8.7 Developing products and services
4.8.8 Selecting learning partners
4.8.9 Devising a measurement system

5 Keys to Building Knowledge into the Customer Relationship Equation
5.1 Back to Basics
5.2 Revising the CRM Strategy
5.3 Turning Information into Knowledge
5.4 Proving the Relationship between KM and the Bottom-line
5.5 Organizational Cross-cultures
5.5.2 Cultural change from a product to customer focus
5.6 Assigning Customer Relationships through Statistical Modeling

6 Human Capital Development
6.1 Human Capital Growth
6.2 The Competency Planning Strategy at SEB
6.3 The Competency Planning Model at SEB
6.3.1 The analysis phase
6.3.2 The action phase
6.3.3 The follow-up phase
6.4 Competency Planning Team
6.5 The Future of Competency Development at SEB
6.5.1 IT infrastructure
6.5.2 Mixed learning strategies

7 Knowledge Sharing at the World Bank
7.1 The Knowledge-sharing Strategy
7.2 CoPs
7.3 The Development Forum
7.4 The IT Enabler
7.5 Knowledge-sharing as Cultural Change
7.6 The Road to Change
7.6.1 Human development at the bank
7.6.2 Consulting the community
7.6.3 Putting collaboration first
7.6.4 Measuring knowledge-sharing
7.7 The Future Direction of the World Bank in Economic Development

8 Total Cost of Ownership
8.1 Hidden Information Means Hidden Costs
8.2 What is Total Cost of Ownership?
8.2.1 Direct (budgeted) costs
8.2.2 Indirect (unbudgeted) costs
8.2.3 Economic benefits
8.2.4 Business benefits
8.3 The TCO Objective
8.4 TCO as KM
8.4.1 TCO analysis
8.5 Lessons Learnt to Date
8.5.1 Integration of disparate data sources
8.5.2 Reporting
8.5.3 Data quality
8.5.4 Next steps

9 The IT Imperative in KM
9.1 About the KM Group
9.1.1 Knowledge-sharing through CoPs
9.1.2 Defining a CoP
9.1.3 CoPs in action
9.1.4 Disability and web accessibility
9.1.5 E-learning
9.1.6 Best practices
9.2 Getting Communities of Practice off the Ground

10 New Age Learning
10.1 The Primary Components of Corporate Knowledge
10.2 St Paul University
10.2.1 The Edge
10.2.2 The knowledge exchange
10.3 Cultural Change and Organizational Learning
10.4 The Future of New Age Learning at the St Paul Company
10.4.1 Build bridges not territories
10.4.2 Buy rather than build
10.4.3 People differ in their rate of adoption
10.4.4 Promote continuously
10.4.5 Be optimistic great things can happen

11 Setting Standards for Intellectual Capital Management and Reporting
11.1 Intellectual Capital (IC)
11.2 KM and Measurement at Skandia
11.2.1 The IC Reporting Model
11.2.2 Skandias IC components
11.2.3 The Navigator Approach
11.3 The Navigator Approach Applied in American Skandia

12 Organizational Learning Becoming a Customer-Centric Organization

13 Process Improvement
13.1 The Bank of New York Mellon
13.2 Centralized Process Improvement
13.3 The KM Challenge
13.4 The Best Practice Model
13.4.1 Certification
13.5 CMM Roll-out
13.5.1 T&D for best practices
13.5.2 Supporting tools
13.5.3 Culture
13.6 Results of Process Improvement
13.6.1 Project delivery benefits
13.6.2 Non-project delivery benefits

14 Conclusion

List of Tables

Table 1: Characteristics of Mature and Immature Software Organizations

List of Figures

Figure 1: Share of Total Direct Costs (%)
Figure 2: Skandias IC Reporting Model
Figure 3: The Navigator Approach
Figure 4: Navigator Measures for Customer Service

Upcoming Reports:

Paclitaxel Injection Market - Global Industry Analysis, Size, Share, Growth, Trends And Forecast 2013 - 2019
By - Transparency Market Research
Paclitaxel injection is a viscous anticancer drug, derived from the bark of the Pacific yew tree. Paclitaxel belongs to the group of drugs called antineoplastic. Paclitaxel injection is primarily used to treat various advanced stage cancer of the breast,ovaries, Kaposi sarcoma and non-small cell lung cancer. It is type of cytoskeletal medication that targets tubulin, which are a type of globular proteins. The body cells that have defects in chromosome segregation, mitotic spindle assembly and cell division are treated Paclitaxel. Paclitaxel works by inhibiting the growth of cancer cells...
Conditional Access System Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2013 - 2019
By - Transparency Market Research
Conditional access systems are devices used to restrict the transmission of digital media such as video content or satellite TV signals through cable. Conditional access systems are also used for protection of content and blocking of unauthorized user for video content. Access granted only to those user who have valid decryption (descramble) smart-cards. Conditional access system standards (CAS) are defined in the specification documents  for  the common scrambling  algorithm (DVB-CSA  ),  conditional access (DVB-CA)  and  the Common Interface(DVB-CI...
Global Radiotherapy Market (Products & Applications) - Global Scenario, Trends, Industry Analysis, Size, Share and Forecast, 2011 - 2018
By - Transparency Market Research
Radiotherapy is a treatment for cancer which uses beams of high energy radiation to kill cancer tissues in the body. This therapy stops cancer cells from multiplying. Also called radiation therapy, radiotherapy is emerging as a major technology for killing the cancer disease. The global radiotherapy market is a widely growing sector in recent years.  The global radiotherapy market could be segmented into three categories, on the basis of types into: external beam radiation therapy, internal radiation therapy and systemic radiation therapy, on the basis of technology...

Research Assistance

We will be happy to help you find what you need.
Please call us or write us:

866-997-4948 (Us-Canada Toll Free)
Tel: +1-518-618-1030
Select License type:

Share this report

Related News

Illinois Voicing for Funds to Promote Clean Energy Plants
Mar 26, 2015  
The advocates of renewable energy has been voicing for overhaul of the Illinois’s clean energy law for several years in a row. Refurbishing the law would entail a release of over $100 million that was collected as ratepayer charges that they can invest on payment for new solar and wind projects. However, the proponents could not help the cause and now it seems that the state is...
Michigan To Capitalize on Clean and Local Energy
Mar 26, 2015  
For years now Americans have been campaigning to promote “eat locally and shop locally” culture. Inspired from the drive, Michiganders have got on board the plan to locally harness the energy to power their lives.  It will be very interesting to see how Gov. Rick Snyder’s vision of “no-regret energy future”, which has its key focus on curbing the...
Noble Energy Pulls Out from Ruth C License Exploration
Mar 26, 2015  
Citing issues related to “regulatory uncertainty”, in the energy and gas sector of Israel, the Houston-based company named Noble Energy forwent with its permit for operation in the Ruth C exploration license, as reported by Tel Aviv Stock Exchange on Thursday.  The Ruth C license zone is located off the Haifa coast, to the east of the larger Tamar basin. Energy reserve...
Leaders Go Back to School to Motive Students to Join the Construction Industry
Mar 26, 2015  
The housing sector is facing a major shortage in UK as the region suffers from lack of skilled construction workers. Amidst this crisis, two of the industry leaders are touring schools to encourage students to be a part of the industry which so desperately needs them. According to the Construction Industry Training Board, UK needs a workforce of 180,000 or more with adequate skill sets...
Israel Freezes Construction of 1,500 New Housing Units
Mar 26, 2015  
Israel has scrapped the plan to build 1,500 new housing units in East Jerusalem. The decision comes despite Prime Minister Benjamin Netanyahu's announcement to continue construction regardless of international pressure. East Jerusalem is the neighboring region of Har Homa, a little beyond the Green Line.  From the looks of it, the construction plan in Har Homa seems to have been...