ResearchMoz

Knowledge Management (KM) in Financial Services

Timetric
Published Date » 2012-10-04
No. Of Pages » 69
     
 Synopsis  
 
 This report presents some of the key concepts and practices that demonstrate the variety of ways that Knowledge Management can be applied in the financial services industry 
 It provides detailed case studies regarding the role of the knowledge management process in the success of many organizations such as Wells Fargo Bank and Bank of New York Mellon 
 
  Summary 
    Blending and using the companys internal and external information and transforming it into actionable knowledge through technology is called KM. Knowledge can be either internal or external but the problem lies in capturing and managing it for the organizations improvement. Information is scattered throughout an organization and it can be in the form of Microsoft Word or PDF documents, in hard...
Table of Content

1 Executive Summary

2 Introduction

2.1 Why do Bankers Care About KM?
2.2 Objectives of the Report
2.3 Overview of KM
2.3.1 The knowledge economy
2.3.2 The knowledge corporation
2.4 The Emergence of KM
2.4.1 The knowledge view
2.4.2 What is knowledge?
2.4.3 What then is KM?
2.4.4 Knowledge product strategy
2.4.5 IP strategy
2.4.6 Knowledge work strategy
2.5 Common KM Practices
2.6 Some Classic Examples of KM
2.6.1 Hughes Space and Communications
2.6.2 Dow Chemical
2.6.3 CIBC

3 Streaming Knowledge Discovery through Advanced System Integration
3.1 Knowledge Discovery
3.2 The Traditional Knowledge Discovery Process
3.2.1 Problems with the traditional knowledge discovery process
3.3 The Automated Knowledge Discovery Process
3.3.1 Project objectives and implementation characteristics
3.4 The Expected Benefits of Automated Knowledge Discovery at Bank of Montreal

4 Building the Global Corporate University
4.1 What is a Corporate University?
4.2 Building a Corporate University
4.3 The Governing Body
4.4 The Vision
4.4.1 The new learning model
4.5 Creating a Corporate Identity
4.5.1 Attracting and retaining the best people
4.5.2 Capitalizing on synergies
4.5.3 Improving cost-effectiveness
4.5.4 Promoting corporate culture and identity
4.5.5 Creating an effective learning architecture
4.5.6 Promoting self-directed development
4.6 The Scope of DBU
4.7 Cross-divisional T&D
4.8 School of Leadership
4.8.1 School of IT Training
4.8.2 School of Personal Effectiveness
4.8.3 The School of Finance and Commerce
4.8.4 Learning and knowledge services
4.8.5 DBU operations
4.8.6 The funding strategy
4.8.7 Developing products and services
4.8.8 Selecting learning partners
4.8.9 Devising a measurement system

5 Keys to Building Knowledge into the Customer Relationship Equation
5.1 Back to Basics
5.2 Revising the CRM Strategy
5.3 Turning Information into Knowledge
5.4 Proving the Relationship between KM and the Bottom-line
5.5 Organizational Cross-cultures
5.5.2 Cultural change from a product to customer focus
5.6 Assigning Customer Relationships through Statistical Modeling

6 Human Capital Development
6.1 Human Capital Growth
6.2 The Competency Planning Strategy at SEB
6.3 The Competency Planning Model at SEB
6.3.1 The analysis phase
6.3.2 The action phase
6.3.3 The follow-up phase
6.4 Competency Planning Team
6.5 The Future of Competency Development at SEB
6.5.1 IT infrastructure
6.5.2 Mixed learning strategies

7 Knowledge Sharing at the World Bank
7.1 The Knowledge-sharing Strategy
7.2 CoPs
7.3 The Development Forum
7.4 The IT Enabler
7.5 Knowledge-sharing as Cultural Change
7.6 The Road to Change
7.6.1 Human development at the bank
7.6.2 Consulting the community
7.6.3 Putting collaboration first
7.6.4 Measuring knowledge-sharing
7.7 The Future Direction of the World Bank in Economic Development

8 Total Cost of Ownership
8.1 Hidden Information Means Hidden Costs
8.2 What is Total Cost of Ownership?
8.2.1 Direct (budgeted) costs
8.2.2 Indirect (unbudgeted) costs
8.2.3 Economic benefits
8.2.4 Business benefits
8.3 The TCO Objective
8.4 TCO as KM
8.4.1 TCO analysis
8.5 Lessons Learnt to Date
8.5.1 Integration of disparate data sources
8.5.2 Reporting
8.5.3 Data quality
8.5.4 Next steps

9 The IT Imperative in KM
9.1 About the KM Group
9.1.1 Knowledge-sharing through CoPs
9.1.2 Defining a CoP
9.1.3 CoPs in action
9.1.4 Disability and web accessibility
9.1.5 E-learning
9.1.6 Best practices
9.2 Getting Communities of Practice off the Ground

10 New Age Learning
10.1 The Primary Components of Corporate Knowledge
10.2 St Paul University
10.2.1 The Edge
10.2.2 The knowledge exchange
10.3 Cultural Change and Organizational Learning
10.4 The Future of New Age Learning at the St Paul Company
10.4.1 Build bridges not territories
10.4.2 Buy rather than build
10.4.3 People differ in their rate of adoption
10.4.4 Promote continuously
10.4.5 Be optimistic great things can happen

11 Setting Standards for Intellectual Capital Management and Reporting
11.1 Intellectual Capital (IC)
11.2 KM and Measurement at Skandia
11.2.1 The IC Reporting Model
11.2.2 Skandias IC components
11.2.3 The Navigator Approach
11.3 The Navigator Approach Applied in American Skandia

12 Organizational Learning Becoming a Customer-Centric Organization

13 Process Improvement
13.1 The Bank of New York Mellon
13.2 Centralized Process Improvement
13.3 The KM Challenge
13.4 The Best Practice Model
13.4.1 Certification
13.5 CMM Roll-out
13.5.1 T&D for best practices
13.5.2 Supporting tools
13.5.3 Culture
13.6 Results of Process Improvement
13.6.1 Project delivery benefits
13.6.2 Non-project delivery benefits

14 Conclusion

List of Tables


Table 1: Characteristics of Mature and Immature Software Organizations

List of Figures


Figure 1: Share of Total Direct Costs (%)
Figure 2: Skandias IC Reporting Model
Figure 3: The Navigator Approach
Figure 4: Navigator Measures for Customer Service

Upcoming Reports:

Brain Implants Market - Global Industry Analysis, Size, Share, Growth, Trends And Forecast, 2014 - 2020
By - Transparency Market Research
Brain implants, often referred as neural implants, are the devices that are connected directly to the brain. These brain implants are placed on the brain surface i.e., over gyri and sulci, or they are attached to the cortex of brain. Brain implants are implanted when brain becomes dysfunction due to various reasons such as head injuries and stroke. Brain implants are extensively utilized on animals for scientific research purpose (recording brain activities). Brain implants or neural implants can be segmented as vagus nerve stimulator (VNS), deep brain stimulator (DBS) and spinal...
Organ And Tissue Transplantation And Alternatives Market - Global Industry Analysis, Size, Share, Growth, Trends And Forecast, 2013 - 2019
By - Transparency Market Research
Organ transplantation is the process of transplant of an organ from one body to another or from donor site to another recipient site for the purpose of replacing the damaged or absent organ.  Organ transplantation is the last therapeutic option for the treatment in the final stage of organ failure. Organs that can be transplanted are heart, kidney, liver, lungs, pancreas, intestine, and thymus. Tissues that can be transplanted include bones, tendons, cornea, skin, heart valves, nerves and veins. Organ and tissue transplantation is a rapidly growing field due to increasing...
Poland: soybean oil market
By - Williams and Marshal Strategy
This report presents a comprehensive overview of the soybean oil market in Poland and its state as of January 2014. It provides detailed analysis of the industry, its dynamics and structure. The purpose of the report is to describe the state of the soybean oil market in Poland, to present actual and retrospective information about the volumes and dynamics of production, imports, exports and consumption, the characteristics of the market for the period 2008-2012 and to build a forecast for the market development until 2018. In the same way, the report presents an elaborate overview of the...

Research Assistance

We will be happy to help you find what you need.
Please call us or write us:

866-997-4948 (Us-Canada Toll Free)
Tel: +1-518-618-1030
Email: sales@researchmoz.us
Select License type:

Share this report

Related News

Warren Buffet Helps Burger King with Tim Horton Deal
Aug 27, 2014  
Renowned investor Warren Buffet plans to finance Burger King Worldwide Inc.’s acquisition of Tim Hortons Inc., the Canadian coffee chain. Berkshire Hathaway Inc., Warren Buffet’s firm will invest through preferred shares, it is speculated. Nearly 25% of the deal’s financing would be handled by Berkshire. The precise aim for Warren Buffet’s participation is yet...
Anti-UAW Workers to Form Another Union at Volkswagen Plant
Aug 27, 2014  
Employees at the Chattanooga plant of Volkswagen AG are trying to form a union of company’s salaried and hourly workers, as a means to counter the United Auto Workers Local 42 union that was established last month.  The new union is expected to force Volkswagen in rethinking and holding another vote to determine which union is favored by hourly employees. UAV had earlier...
Fairchild Axing 15% of its Workforce with Multiple Plant Closures
Aug 27, 2014  
American semiconductor manufacturer Fairchild has said that it will be laying off nearly 15% of its global workforce following the closure of its facilities in Malaysia, Utah, and Korea. The company will cease the production of five-inch silicon from its plant in Bucheon, Korea. It will also scale down its capacity to produce six-inch wafers. The company will bring these closures into effect...
Pretzel Pizza by Little Caesars is the First New Limited-Time Pizza
Aug 27, 2014  
Little Caesars mostly deals in three main things; breadsticks, soda, and $5 cheese or pepperoni pizzas. It does not involve in limited time offers or other appetizing menu innovation tactics like its fast-food peers.  However, unlike popular beliefs, the chain will break its convention business streak and introduce first limited-time pizza – a pretzel-crust pepperoni pizza...
Ralph Laurens Polo Tech to be unveiled at US Open
Aug 26, 2014  
In a bid to revolutionize the way sportspersons train and compete, lifestyle brand Ralph Lauren has created the Polo Tech shirt, to be launched on the opening day of the US Open. The shirt has merged biometrics into active lifestyle clothing with the aim of increasing and improving personal fitness.  The smart apparel collection by Ralph Lauren has sensors knitted into the...