ResearchMoz

Knowledge Management (KM) in Financial Services

Timetric
Published Date » 2012-10-04
No. Of Pages » 69
     
 Synopsis  
 
 This report presents some of the key concepts and practices that demonstrate the variety of ways that Knowledge Management can be applied in the financial services industry 
 It provides detailed case studies regarding the role of the knowledge management process in the success of many organizations such as Wells Fargo Bank and Bank of New York Mellon 
 
  Summary 
    Blending and using the companys internal and external information and transforming it into actionable knowledge through technology is called KM. Knowledge can be either internal or external but the problem lies in capturing and managing it for the organizations improvement. Information is scattered throughout an organization and it can be in the form of Microsoft Word or PDF documents, in hard...
Table of Content

1 Executive Summary

2 Introduction

2.1 Why do Bankers Care About KM?
2.2 Objectives of the Report
2.3 Overview of KM
2.3.1 The knowledge economy
2.3.2 The knowledge corporation
2.4 The Emergence of KM
2.4.1 The knowledge view
2.4.2 What is knowledge?
2.4.3 What then is KM?
2.4.4 Knowledge product strategy
2.4.5 IP strategy
2.4.6 Knowledge work strategy
2.5 Common KM Practices
2.6 Some Classic Examples of KM
2.6.1 Hughes Space and Communications
2.6.2 Dow Chemical
2.6.3 CIBC

3 Streaming Knowledge Discovery through Advanced System Integration
3.1 Knowledge Discovery
3.2 The Traditional Knowledge Discovery Process
3.2.1 Problems with the traditional knowledge discovery process
3.3 The Automated Knowledge Discovery Process
3.3.1 Project objectives and implementation characteristics
3.4 The Expected Benefits of Automated Knowledge Discovery at Bank of Montreal

4 Building the Global Corporate University
4.1 What is a Corporate University?
4.2 Building a Corporate University
4.3 The Governing Body
4.4 The Vision
4.4.1 The new learning model
4.5 Creating a Corporate Identity
4.5.1 Attracting and retaining the best people
4.5.2 Capitalizing on synergies
4.5.3 Improving cost-effectiveness
4.5.4 Promoting corporate culture and identity
4.5.5 Creating an effective learning architecture
4.5.6 Promoting self-directed development
4.6 The Scope of DBU
4.7 Cross-divisional T&D
4.8 School of Leadership
4.8.1 School of IT Training
4.8.2 School of Personal Effectiveness
4.8.3 The School of Finance and Commerce
4.8.4 Learning and knowledge services
4.8.5 DBU operations
4.8.6 The funding strategy
4.8.7 Developing products and services
4.8.8 Selecting learning partners
4.8.9 Devising a measurement system

5 Keys to Building Knowledge into the Customer Relationship Equation
5.1 Back to Basics
5.2 Revising the CRM Strategy
5.3 Turning Information into Knowledge
5.4 Proving the Relationship between KM and the Bottom-line
5.5 Organizational Cross-cultures
5.5.2 Cultural change from a product to customer focus
5.6 Assigning Customer Relationships through Statistical Modeling

6 Human Capital Development
6.1 Human Capital Growth
6.2 The Competency Planning Strategy at SEB
6.3 The Competency Planning Model at SEB
6.3.1 The analysis phase
6.3.2 The action phase
6.3.3 The follow-up phase
6.4 Competency Planning Team
6.5 The Future of Competency Development at SEB
6.5.1 IT infrastructure
6.5.2 Mixed learning strategies

7 Knowledge Sharing at the World Bank
7.1 The Knowledge-sharing Strategy
7.2 CoPs
7.3 The Development Forum
7.4 The IT Enabler
7.5 Knowledge-sharing as Cultural Change
7.6 The Road to Change
7.6.1 Human development at the bank
7.6.2 Consulting the community
7.6.3 Putting collaboration first
7.6.4 Measuring knowledge-sharing
7.7 The Future Direction of the World Bank in Economic Development

8 Total Cost of Ownership
8.1 Hidden Information Means Hidden Costs
8.2 What is Total Cost of Ownership?
8.2.1 Direct (budgeted) costs
8.2.2 Indirect (unbudgeted) costs
8.2.3 Economic benefits
8.2.4 Business benefits
8.3 The TCO Objective
8.4 TCO as KM
8.4.1 TCO analysis
8.5 Lessons Learnt to Date
8.5.1 Integration of disparate data sources
8.5.2 Reporting
8.5.3 Data quality
8.5.4 Next steps

9 The IT Imperative in KM
9.1 About the KM Group
9.1.1 Knowledge-sharing through CoPs
9.1.2 Defining a CoP
9.1.3 CoPs in action
9.1.4 Disability and web accessibility
9.1.5 E-learning
9.1.6 Best practices
9.2 Getting Communities of Practice off the Ground

10 New Age Learning
10.1 The Primary Components of Corporate Knowledge
10.2 St Paul University
10.2.1 The Edge
10.2.2 The knowledge exchange
10.3 Cultural Change and Organizational Learning
10.4 The Future of New Age Learning at the St Paul Company
10.4.1 Build bridges not territories
10.4.2 Buy rather than build
10.4.3 People differ in their rate of adoption
10.4.4 Promote continuously
10.4.5 Be optimistic great things can happen

11 Setting Standards for Intellectual Capital Management and Reporting
11.1 Intellectual Capital (IC)
11.2 KM and Measurement at Skandia
11.2.1 The IC Reporting Model
11.2.2 Skandias IC components
11.2.3 The Navigator Approach
11.3 The Navigator Approach Applied in American Skandia

12 Organizational Learning Becoming a Customer-Centric Organization

13 Process Improvement
13.1 The Bank of New York Mellon
13.2 Centralized Process Improvement
13.3 The KM Challenge
13.4 The Best Practice Model
13.4.1 Certification
13.5 CMM Roll-out
13.5.1 T&D for best practices
13.5.2 Supporting tools
13.5.3 Culture
13.6 Results of Process Improvement
13.6.1 Project delivery benefits
13.6.2 Non-project delivery benefits

14 Conclusion

List of Tables


Table 1: Characteristics of Mature and Immature Software Organizations

List of Figures


Figure 1: Share of Total Direct Costs (%)
Figure 2: Skandias IC Reporting Model
Figure 3: The Navigator Approach
Figure 4: Navigator Measures for Customer Service

Upcoming Reports:

Poland: trailers and semi-trailers market
By - Williams and Marshal Strategy
This report presents a comprehensive overview of the trailers and semi-trailers market in Poland and its state as of January 2014. It provides detailed analysis of the industry, its dynamics and structure. The purpose of the report is to describe the state of the trailers and semi-trailers market in Poland, to present actual and retrospective information about the volumes and dynamics of production, imports, exports and consumption, the characteristics of the market for the period 2008-2012 and to build a forecast for the market development until 2018. In the same way, the report presents...
Greece: market of frozen chicken meat
By - Williams and Marshal Strategy
This report presents a comprehensive overview of the frozen chicken meat market in Greece and its state as of January 2014. It provides detailed analysis of the industry, its dynamics and structure. The purpose of the report is to describe the state of the frozen chicken meat market in Greece, to present actual and retrospective information about the volumes and dynamics of production, imports, exports and consumption, the characteristics of the market for the period 2008-2012 and to build a forecast for the market development until 2018. In the same way, the report presents an elaborate...
Small Molecule Kinase Inhibitors Market - Global Industry Analysis, Size, Share, Growth, Trends And Forecast, 2013 - 2019
By - Transparency Market Research
Small molecule kinase inhibitors are categorized as enzyme inhibitor that inhibits the mechanism of action of protein kinases. Protein kinases are the enzymes which add phosphate group to a protein or any other organic molecule. Phosphate group posses the capability of inhibiting the functioning of a protein. In a protein, phosphate group is added to the different amino acids such as threonine, serine or tyrosine amino acid for inhibition of protein functioning mechanisms. Therefore, these protein inhibitors are categorized on the basis of phosphorylation of amino acid which is inhibited....

Research Assistance

We will be happy to help you find what you need.
Please call us or write us:

866-997-4948 (Us-Canada Toll Free)
Tel: +1-518-618-1030
Email: sales@researchmoz.us
Select License type:

Share this report

Related News

Hitachi Readies New Suite of Driving Systems
Oct 16, 2014  
Japan’s Hitachi Automotive Systems is all set to unveil a line of innovative autonomous driving technologies as the trend of high-tech and automotive electronics takes the industry by storm. The suite of technologies were unveiled in northern Japan last week and included features such as no-hands self-parking, vehicle stability control in electric automobiles, precrash braking, and...
Canadas Agreement on Waste-Water Treatment Boosts Indias PM Pet Clean Ganga Project
Oct 16, 2014  
In 2008, Canada and India adopted a bilateral science and technology collaboration agreement for Scientific and Technological Cooperation.  The pet Clean Ganga project led by the Indian Prime Minister Narendra Modi has received a confident boost with an agreement earlier on Wednesday. The agreement is all about cleaning up the most heavily used river in the world between Canada...
China Sends Experimental Ebola Drugs to Aid Workers, to Increase Supply if Found Effective
Oct 16, 2014  
An experimental Ebola drug has been sent to Africa for use by Chinese aid worker by a Chinese drug manufacturer. The company is plans to undertake clinical trials of the drug to combat the deadly Ebola outbreak in West Africa that has claimed more than 4000 lives so far. Several thousand doses of the drug JK-05, manufactured by Sihuan Pharmaceutical Holdings Group Ltd, have been...
Broccoli Based Chemical Gives Hope For Treating Autism
Oct 15, 2014  
According to the inferences derived from a small scale clinical trial, the chemical that is extracted from the sprouts of broccoli possess certain anti-cancerous properties. Moreover, this chemical may be able to even treat behavioral symptoms in those suffering from autism spectrum disorders. This research study was carried out by the scientists of Johns Hopkins University School of Medicine...
Toyota China to Recall Crown Sedans Due to Leaking Brake Fluid Issue
Oct 15, 2014  
Joining the global wave of automobile recalls, Toyota has announced its decision to recall 93,700 cars from the Chinese market to fix an issue regarding leaking brake fluid, Chinese quality watchdog has informed.  Tianjin FAW Toyota Motor Co, the Chinese subsidiary of Toyota Motor Corp., will recall the Crown model sedans manufactured by it between 1st December 2009 and 14th June 2012....