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Global Interactive Voice Response System Market 2017-2021

Published By :

Technavio

Published Date : Feb 2017

Category :

Consumer Electronics

No. of Pages : 70 Pages

ABSTRACT
About IVR System

Interactive voice response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate recipient. An IVR system (IVRS) receives a voice input and touch-tone keypad selection and provides responses by means of voice, fax, callback, and e-mail.

Technavios analysts forecast the global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.

Covered in this report
The report covers the present scenario and the growth prospects of the global IVR system market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:
Americas
APAC
EMEA

Technavio's report, Global IVR System Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
Avaya
Cisco Systems
Convergys
Genesys

Other prominent vendors
Altitude
Aspect Software
Diagenix
Exotel Techcom
Enghouse Interactive
inContact
NEC
Ozonetel
Pronexus
Unify
Vocalcom
Zendesk

Market driver
Exponential increase in contact center data.
For a full, detailed list, view our report

Market challenge
Technological challenge to IVR system.
For a full, detailed list, view our report

Market trend
Rise in use of multi-channel and multi-modal access.
For a full, detailed list, view our report

Key questions answered in this report
What will the market size be in 2021 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analysts time when you purchase this market report. Details are provided within the report.




Table of Contents
PART 01: Executive summary
PART 02: Scope of the report
PART 03: Research Methodology
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market overview
Standards for using IVR systems
PART 06: Market size and forecast
Market size and forecast
PART 07: Market segmentation by deployment model
Market segmentation by deployment model
PART 08: Market segmentation by end-user
Market overview
BFSI
Healthcare
Hospitality
Others
PART 09: Market segmentation by technology
Market segmentation by technology
PART 10: Geographical segmentation
Geographical segmentation
Americas
EMEA
APAC
PART 11: Decision framework
PART 12: Drivers and challenges
Market drivers
Impact of drivers on key customer segments
Market challenges
Impact of challenges on key customer segments
PART 13: Market trends
Rise in use of multi-channel and multi-modal access
Incorporation of voice biometrics
Increased use of IP-based IVRs
Emergence of vertical-specific IVRs
PART 14: Buying criteria
Buying criteria
PART 15: Five forces analysis
Five forces analysis
PART 16: Vendor landscape
Competitive landscape
Other prominent vendors
PART 17: Key vendor profiles
Avaya
Cisco Systems
Convergys
Genesys
PART 18: Appendix
List of abbreviations





Exhibit 01: Working of IVR Systems
Exhibit 02: Global IVR system market 2016-2021 ($ billions)
Exhibit 03: Difference between on-premises and cloud-based IVR systems
Exhibit 04: Global IVR system market: Segmentation by deployment model 2016 (% share)
Exhibit 05: Global IVR system market: Segmentation by deployment model 2016-2021 ($ billions)
Exhibit 06: Vendors offering various deployment models of IVR system
Exhibit 07: Global IVR system market: Segmentation by end-users 2016 (% share)
Exhibit 08: Global IVR system market: Segmentation by end-users 2016-2021 ($ billions)
Exhibit 09: Global IVR system market: Segmentation by technology 2016 (% share)
Exhibit 10: Global IVR system market: Segmentation by technology 2016-2021 ($ billions)
Exhibit 11: Global IVR system market: Segmentation by geography 2016 (% share)
Exhibit 12: Global IVR system market: Segmentation by geography 2016-2021 ($ billions)
Exhibit 13: Impact of drivers
Exhibit 14: Impact of challenges
Exhibit 15: Buying criteria for IVR systems
Exhibit 16: Five forces analysis
Exhibit 17: Vendor matrix: Features
Exhibit 18: Vendor matrix: Deployment model
Exhibit 19: Other prominent vendors
Exhibit 20: Avaya: Recent development
Exhibit 21: Cisco Systems: Recent developments
Exhibit 22: Convergys: Recent development
Exhibit 23: Genesys: Recent development

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