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Customer Communication Management (CCM) Market - U.S. Industry Analysis, Size, Share, Growth, Trends and Forecast 2015 - 2025

Published By :

Transparency

Published Date : Mar 2017

Category :

ICT

No. of Pages : 97 Pages

U.S. Customer Communication Management Market: Overview

The Customer Communication Management market report provides an in-depth analysis of the U.S. customer communication management market for the period 2015 – 2025, wherein 2016 is the base year and the years from 2017 to 2025 is the forecast period. Data for 2015 has been included as historical information. The report covers all the prevalent trends playing a major role in the growth of the customer communication management market over the forecast period. It also highlights various drivers, restraints, and opportunities expected to influence the market’s growth during the forecast period.

The study provides a holistic perspective on market growth in terms of revenue estimates (in US$ Mn), across the U.S. The report provides analysis of the U.S. customer communication management market in terms of market estimates and projections for all the segments across the U.S. The report also covers profiles of major players, their growth strategies, their market positioning, and the various recent developments, and includes market positioning analysis of key players operating in the customer communication management market.

The market overview section of the report showcases the market dynamics and trends such as the drivers, restraints, and opportunities that influence the current nature and future status of this market. In addition, the report also provides revenue model analysis of the customer communication management market across the U.S.

U.S. Customer Communication Management Market: Research Methodology

Customer communications management system automates and simplifies document-related business procedures to increase business performance and efficiency. The U.S. customer communication management market is experiencing growth owing to factors such as growing emphasis on multifarious and divergent communication channels and growing adoption of CCM solutions by enterprises to enhance their customer base across the country.

The customer communication management market data estimates are the result of our in-depth secondary research, primary interviews and in-house expert panel reviews. These market estimates have been analyzed by taking into account the impact of different political, social, economic, technological, and legal factors along with the current market dynamics affecting the market growth. The research study on the U.S. customer communication management market provides a detailed analysis of various solution types of customer communication management systems available in the market.

U.S. Customer Communication Management Market: Key Segments

Based on the solution type, the market is further divided into the software suite, managed CCM services, and others services including consulting, integration, and maintenance. Based on the enterprise size, the U.S. customer communication management market is categorized into large enterprises, and small & medium enterprises (SMEs). On the basis of deployment model, the market is segmented into cloud-based and on premise. Furthermore, the end-use industry based segmentation includes healthcare, banking financial services & insurance (BFSI), IT & telecom, e-commerce & retail, hospitality & travel, government & utilities, and others such as education, and entertainment & media. The report includes a comprehensive analysis of all segments under the market attractiveness analysis section.

U.S. Customer Communication Management Market: Competitive Landscape

The report also includes competitive profiling of the key players associated with the U.S. customer communication management market. The important business strategies adopted by them, their market positioning, financials, SWOT analysis, and recent developments have also been identified in the research report. The competitive landscape section of the report also gives an overview about the major contributing regions/countries by these key players in order to strengthen their market position in the future.

The report also provides market share analysis of the U.S. customer communication management market. Adobe systems, Inc., Cincom Systems, Inc., Doxee S.p.A., Emc Corporation (Dell), HP enterprise, Newgen Software, OpenText Corp., Oracle Corporation, Pitney Bowes, Inc., and Xerox Corporation, are the key players which have been profiled in this study. Details such as financials, business strategies, SWOT analysis, recent developments, and other such strategic information pertaining to these players has been duly provided as part of company profiling. 

The U.S. Customer Communication Management Market has been segmented as follows:

Market Segmentation:

The U.S. Customer Communication Management Market, by Solution

  • Software Suite
  • Managed CCM Services
  • Other Services (Consulting, Integration, and Maintenance)

The U.S. Customer Communication Management Market, by Enterprise Size

  • Large Enterprises
  • Small and Medium Enterprises (SMEs)

The U.S. Customer Communication Management Market, by Deployment

  • Cloud
  • On-premise

The U.S. Customer Communication Management Market, by End-use Industry

  • Healthcare
  • BFSI
  • IT and Telecom
  • E-commerce and Retail
  • Hospitality and Travel
  • Government and Utilities
  • Others (Education, Entertainment and Media)

Table of Content

1.Preface
1.1.MarketDefinitionandScope
1.2.MarketSegmentation
1.3.KeyResearchObjectives
1.4.ResearchHighlights

2.AssumptionsandResearchMethodology

3.ExecutiveSummary:TheU.S.CustomerCommunicationManagement(CCM)Market

4.MarketOverview
4.1.Introduction
4.2.MarketDynamics
4.2.1.Drivers
4.2.2.Restraints
4.2.3.Opportunities
4.3.TheU.S.CCMMarketAnalysisandForecasts,2015-2025
4.3.1.MarketRevenueProjections(US$Mn)
4.3.2.RevenueModelAnalysis
4.4.Porter’sFiveForcesAnalysis
4.5.MarketOutlook

5.TheU.S.CCMMarketAnalysisandForecast
5.1.KeyFindings
5.2.KeyTrends
5.3.CCMMarketSize(US$Mn)ForecastBySolution,2015-2025
5.3.1.SoftwareSuite
5.3.2.ManagedCCMServices
5.3.3.OtherServices(Consulting,Integration,andMaintenance)
5.4.CCMMarketSize(US$Mn)ForecastByDeployment,2015-2025
5.4.1.On-premise
5.4.2.Cloud
5.5.CCMMarketSize(US$Mn)ForecastByEnterpriseSize,2015-2025
5.5.1.LargeEnterprises
5.5.2.SmallandMediumEnterprises(SMEs)
5.6.CCMMarketSize(US$Mn)ForecastByEnd-useIndustry,2015-2025
5.6.1.Healthcare
5.6.2.BFSI
5.6.3.ITandTelecom
5.6.4.E-commerceandRetail
5.6.5.HospitalityandTravel
5.6.6.GovernmentandUtilities
5.6.7.Others(Education,EntertainmentandMedia)
5.7.MarketAttractivenessAnalysis
5.7.1.BySolution
5.7.2.ByDeployment
5.7.3.ByEnterpriseSize
5.7.4.ByEnd-useIndustry

6.CompetitionLandscape
6.1.MarketPlayer–CompetitionMatrix
6.2.MarketShareAnalysisByCompany(2016)
6.3.CompanyProfiles
6.3.1.AdobeSystems,Inc.
6.3.1.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.1.2.CompanyDescription
6.3.1.3.SWOTAnalysis
6.3.1.4.AnnualRevenue
6.3.1.5.StrategicOverview
6.3.2.CincomSystems,Inc.
6.3.2.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.2.2.CompanyDescription
6.3.2.3.SWOTAnalysis
6.3.2.4.AnnualRevenue
6.3.2.5.StrategicOverview
6.3.3.DoxeeS.p.A.
6.3.3.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.3.2.CompanyDescription
6.3.3.3.SWOTAnalysis
6.3.3.4.AnnualRevenue
6.3.3.5.StrategicOverview
6.3.4.EMCCorporation(Dell)
6.3.4.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.4.2.CompanyDescription
6.3.4.3.SWOTAnalysis
6.3.4.4.AnnualRevenue
6.3.4.5.StrategicOverview
6.3.5.HPEnterprise
6.3.5.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.5.2.CompanyDescription
6.3.5.3.SWOTAnalysis
6.3.5.4.AnnualRevenue
6.3.5.5.StrategicOverview
6.3.6.NewgenSoftware
6.3.6.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.6.2.CompanyDescription
6.3.6.3.SWOTAnalysis
6.3.6.4.AnnualRevenue
6.3.6.5.StrategicOverview
6.3.7.OpenTextCorp.
6.3.7.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.7.2.CompanyDescription
6.3.7.3.SWOTAnalysis
6.3.7.4.AnnualRevenue
6.3.7.5.StrategicOverview
6.3.8.OracleCorporation
6.3.8.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.8.2.CompanyDescription
6.3.8.3.SWOTAnalysis
6.3.8.4.AnnualRevenue
6.3.8.5.StrategicOverview
6.3.9.PitneyBowes,Inc.
6.3.9.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.9.2.CompanyDescription
6.3.9.3.SWOTAnalysis
6.3.9.4.AnnualRevenue
6.3.9.5.StrategicOverview
6.3.10.XeroxCorporation
6.3.10.1.CompanyDetails(Headquarter,FoundationYear,&EmployeeStrength)
6.3.10.2.CompanyDescription
6.3.10.3.SWOTAnalysis
6.3.10.4.AnnualRevenue
6.3.10.5.StrategicOverview

7.KeyTakeaways

List of Table

Table 01: The U.S. Customer Communication Management Market Size (US$ Mn) Forecast, By Solution, 2015 – 2025
Table 02: The U.S. Customer Communication Management Market Size (US$ Mn) Forecast, By Enterprise Size, 2015 – 2025
Table 03: The U.S. Customer Communication Management Market Size (US$ Mn) Forecast, By Deployment, 2015 – 2025
Table 04: The U.S. Customer Communication Management Market Size (US$ Mn) Forecast, By End-use Industry, 2015 – 2025

List of Chart

Figure 01: The U.S. Customer Communication Management Market Size (US$ Mn) Forecast, 2015 – 2025
Figure 02: The U.S. Customer Communication Management Market Y-o-Y Growth (Value %) Forecast, 2015 – 2025
Figure 03: The U.S. CCM Market Value Share, by End-user (%), 2017
Figure 04: The U.S. CCM Market Value Share (Revenue) By Solution (2017)
Figure 05: The U.S. CCM Market Value Share (Revenue) By Enterprise Size (2017)
Figure 06: The U.S. Customer Communication Management Market Value Share Analysis Solution, 2017 and 2025
Figure 07: The U.S. CCM Market Share Analysis, By Software Suite
Figure 08: The U.S. CCM Market Share Analysis, By Managed CCM Services
Figure 09: The U.S. CCM Market Share Analysis, By Others
Figure 10: The U.S. Customer Communication Management Market Attractiveness Analysis, By Solution
Figure 11: The U.S. Customer Communication Management Market Value Share Analysis, By Enterprise Size, 2017 and 2025
Figure 12: The U.S. CCM Market Share Analysis, By Large Enterprise
Figure 13: The U.S. CCM Market Share Analysis, By SMEs 
Figure 14: The U.S. Customer Communication Management Market Attractiveness Analysis, By Enterprise Size
Figure 15: The U.S. Customer Communication Management Market Value Share Analysis, By Deployment, 2017 and 2025
Figure 16: The U.S. CCM Market Share Analysis, By Cloud-based
Figure 17: The U.S. CCM Market Share Analysis, By On-premise
Figure 18: The U.S. Customer Communication Management Market Attractiveness Analysis, By Deployment
Figure 19: The U.S. Customer Communication Management Market Value Share Analysis, By End-use Industry, 2017 and 2025
Figure 20: The U.S. CCM Market Share Analysis, By Healthcare
Figure 21: The U.S. CCM Market Share Analysis, By BFSI
Figure 22: The U.S. CCM Market Share Analysis, By IT & Telecom
Figure 23: The U.S. CCM Market Share Analysis, By E-commerce & Retail
Figure 24: The U.S. CCM Market Share Analysis, By Hospitality & Travel
Figure 25: The U.S. CCM Market Share Analysis, By Government & Utilities
Figure 26: The U.S. CCM Market Share Analysis, By Others
Figure 27: The U.S. Customer Communication Management Market Attractiveness Analysis, By End-use Industry
Figure 28: U.S. Customer Communication Management (CCM) Software Market Share Analysis (2016)

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