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Published on : Apr 03, 2015

The complaints of the Canadian people over their telecom and Internet services are continuing to fall, but breaches in the Wireless Code of Conduct of the nation are on the rise now that more Canadian nationals fall under it, told the CCTS – the Commissioner for Complaints for Telecommunications Services. 

In its 1st mid-year publication issued on Thursday, the CCTS stated that it has accepted 5,468 complaints during the period of August 1, 2014 to January 31, 2015, which was around 8.5% lower than the number of complaints it received in the same period in the previous year. The annual report exhibited a 17% year-on-year decline in complaints.

The report states that the billing errors remains the most common problem  that is almost 13% of all the issues, which was followed by the complaints about non-disclosure of contract terms that accounted for 11.9% and inadequate/intermittent quality of service that occupied 7.3% of all the issues. Despite the decline in complaints, customers have kept on raising both the issues on a regular basis, the CCTS stated.

The CCTS also stated that more violations of the Wireless Code that three hundred twenty eight confirmed breaches vs. 30 in the previous year’s report, but as Mr. Howard Maker, the CCTS Commissioner, wrote in Cartt.ca earlier this week, the Code now pertains to more Canadians as they are signing new wireless contracts, and as the CCTS becomes largely expert to understand and interpret the Code.

Bell ranked first among the eighty-four operators about which the CCTS had received complaints in the period of six month having 1,989 complaints, which was followed by Rogers with 1,240 complaints.