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Published on : Nov 22, 2016

Unified communications comprise various types of multifaceted communications systems that integrate multiple types of communication systems. This makes the communications more efficient and convenient, since multiple types of data transfer can be carried out over the same channel. The variety of data types employed in the modern corporate sector has made the development of unified communications systems a crucial advance. The rising number of industries attempting to globalize their operations and the need to maintain a degree of independence in the operations of any company across borders are also among the key drivers for the global unified communications market. 

According to Transparency Market Research (TMR), the global unified communications market is expected to reach a valuation of US$61.9 bn by the end of 2018.

Enterprises, Governments to Remain Leading Consumers

Of the leading end users of unified communications systems, enterprises and the government sector are likely to remain the leading consumers in the coming years. The demand for unified communications solutions from the enterprise sector is driven primarily by the enhanced ease of communication it enables. The use of unified communications solutions also allows enterprises to save considerable travel time, as face-to-face meetings are made almost redundant. This also helps companies cumulatively reduce their carbon footprint. As a result, unified communications systems are likely to become a mainstay in the corporate sector in the coming years. 

The rising demand for digitalization from governments across the world is a key driver for the global unified communications market. While the government sector can never realistically go paper-free, the rising demand for digital duplication and storage of documents has resulted in a rising demand for unified communications systems. The rapid urbanization in developing economies, allied to the widespread prevalence of digital government services in developed countries, is thus likely to ensure steady demand from the global unified communications market in the coming years. 

EMEA to Overtake North America as Leading Regional Market

Regionally, North America is the leading contributor to the global unified communications market, but is likely to be overtaken by the Europe, Middle East, and Africa market in the coming years. The EMEA market for unified communications systems is expected to exhibit a robust 21% CAGR from 2012 to 2018.

Leading companies in the global unified communications market include Microsoft, Cisco Systems, IBM, Huawei Technologies, Alcatel-Lucent, Siemens Enterprise Communications, Polycom, and ShoreTel.